Brandon Jolly
Greenwood
Summary
I am seeking a professional full-time career position to utilize and enhance my skills in leadership, professionalism, communication, and cultural diversity. Dedicated to continuous improvement in a rapidly evolving environment, with a proactive and results-oriented approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Spirit Logistics Network – Lowe's
10.2024 - Current
- Oversee the operations of75+ trucks in the Indiana market for Lowe’s, ensuring efficient and timely delivery
- Resolve escalated issues involving customers, Lowe’s stores, and contractors to maintain high levels of satisfaction
- Drive local recruitment efforts and ensure compliance with all regulatory and company standards
- Coordinate daily route assignments with carriers to optimize logistics and reduce operational delays
- Lead and manage a team of supervisors and employees, fostering a collaborative and positive team environment
- Ensure strict adherence to compliance guidelines for carriers, drivers, and helpers, enhancing safety and efficiency
- Actively participate in daily and weekly meetings with senior management, including the VP of Operations, to review performance metrics, strategize initiatives, and identify opportunities for operational improvements
- Maintain and report on Key Performance Indicators (KPIs) in partnership with Lowe’s
- Enforce and uphold Lowe’s Scope of Work to ensure all operations meet company standards
Field Manager
Diakon Logistics - Lowe’s
09.2023 - 10.2024
- Managed75+ trucks in the Indiana market for Lowe’s
- Conducted15-20 weekly ride-behinds
- Responsible for local recruitment/compliance through third party platform OpenForce
- Coordinated with carriers on route assignments
- Assisted with local recruitment and explained operations to potential clients
- Ensured compliance with guidelines for carriers, drivers, and helpers
- Participated in daily & weekly meetings with senior management, including the VP of Operations and CEO, to discuss performance metrics, strategic initiatives, and operational improvements
- Maintained KPI with Lowe’s
- Enforced Lowe’s Scope of Work
3PL Warehouse Supervisor
Diakon Logistics - Lowe’s
09.2022 - 09.2023
- Managed inventory balances and cycle counts in WMS systems at Lowe’s XDT
- Oversaw and managed over $1M appliances in inventory
- Created and updated work instructions and daily reports
- Managed documentation and training for production procedures
- Supervised material flow, storage, and order fulfillment
- Supervised warehouse employees on shift,25 employees
- Trained the trainers on gas and electric forklifts
Sales Representative/Customer Service
ProBuilders Inc
06.2020 - 09.2022
- Contacted clients about new products, services, and policies
- Provided accurate, satisfactory answers to customer inquiries
- Built and maintained long-term client relationships
- Became an expert on the company’s products, serving as a resource for clients
- Informed potential buyers about the home-building process
Independent Contractor Delivery Driver
Daryl Flood Logistics & Home Depot
10.2021 - 06.2022
- DOT certified driver, contracted for Home Depot through Daryl Flood Logistics
- Delivered and installed household appliances
- Maintained cleanliness and organization of delivery truck
- Communicated with customers regarding delivery status
- Reported damaged or undeliverable appliances to dispatch
Sales Representative
HomeAdvisor
05.2019 - 06.2020
- Promoted being listed to contractors via telephone
- Increased revenues through established relationships and cold calling
- Sold advertising to contractors, discussing benefits of contracting products
- Built rapport with customers, aiming for repeat business and referrals
- Achieved weekly and daily sales goals
- Recorded sales data in Microsoft Excel and followed up with clients
Cable Technician
Comcast/Xfinity
06.2016 - 04.2019
- Installed and repaired cable, internet, and phone services via various connections
- Demonstrated effective use of technical tools and equipment
- Explained service packages to customers
- Maintained a100% satisfaction rating with customers
Customer Service Representative
Speedway Gas Station
06.2013 - 06.2017
- Processed payments and maintained checkout area cleanliness
- Answered customer questions and provided information on procedures
- Exceeded monthly sales goals by upselling
- Stocked shelves and maintained inventory
Overnight Stocker
Walmart
05.2016 - 04.2017
- Organized and stocked merchandise in store aisles
- Managed records of stock usage and damage
- Inspected stock items for wear or defects
- Operated forklift for unloading and placing heavy items
Backroom Stocker
Forever21
05.2012 - 05.2013
- Unloaded delivery trucks and scanned items into the system
- Assembled and stocked merchandise according to layout
- Adhered to merchandise and inventory protection standards
- Priced merchandise accurately
Education
High School Diploma -
West Side High School
Gary, IN04-2011
Skills
- Customer Service (9 years)
- Sales (4 years)
- Technical Support (3 years)
- Cashier (5 years)
- Cabling (3 years)
- Forklift Operation (1 year)
- Delivery Driving (1 year)
- Warehouse Management (2 years)
- Logistics (4 years)
- Leadership (3 years)
- Microsoft Word (3 years)
- Microsoft Outlook (3 years)
- Inventory Control (1 year)
- Recruiting (2 years)
Certification
- Forklift Certified (April 2019 - Present)
- Certified Cable Tech (April 2017 - Present)
- Forklift Certified Trainer (October 2022 - Present)
Timeline
Operations Manager
Spirit Logistics Network – Lowe's
10.2024 - Current
Field Manager
Diakon Logistics - Lowe’s
09.2023 - 10.2024
3PL Warehouse Supervisor
Diakon Logistics - Lowe’s
09.2022 - 09.2023
Independent Contractor Delivery Driver
Daryl Flood Logistics & Home Depot
10.2021 - 06.2022
Sales Representative/Customer Service
ProBuilders Inc
06.2020 - 09.2022
Sales Representative
HomeAdvisor
05.2019 - 06.2020
Cable Technician
Comcast/Xfinity
06.2016 - 04.2019
Overnight Stocker
Walmart
05.2016 - 04.2017
Customer Service Representative
Speedway Gas Station
06.2013 - 06.2017
Backroom Stocker
Forever21
05.2012 - 05.2013
- Forklift Certified (April 2019 - Present)
- Certified Cable Tech (April 2017 - Present)
- Forklift Certified Trainer (October 2022 - Present)
High School Diploma -
West Side High School
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