Brandon Leach
Mulberry
Summary
Operations and service leader with 10+ years of progressive experience managing service departments, field teams, and multi-functional operations within equipment and heavy-duty service environments. Proven track record of improving service efficiency, developing high-performing teams, and driving operational consistency across locations. Skilled in implementing service policies, optimizing workflows, and ensuring safety and compliance standards. Seeking to leverage my leadership expertise in a Director of Service role to drive performance, profitability, and team development across multiple locations.
Overview
14
14
years of professional experience
Work History
Operations Manager
Midwest Transit Equipment
10.2024 - Current
- Oversee daily operations across service and parts department functions, ensuring alignment with organizational performance goals.
- Drive process standardization and operational improvements to increase efficiency and consistency.
- Collaborate with department leadership to implement and support new strategies, performance tracking, and continuous improvement initiatives.
- Monitor KPI's, identify gaps, and implement corrective actions to enhance productivity and customer satisfaction.
- Support employee development, training initiatives, and adherence to safety and compliance standards.
Service Operations Specialist
TruLand Equipment
Frankfort, IN
08.2023 - 10.2024
- Led development and implementation of standardized service processes across multiple locations to improve operational efficiency across the organization.
- Analyzed service department performance metrics and implemented corrective actions to increase productivity and consistency.
- Provided cross-functional leadership support across departments, ensuring continuity during staffing gaps and operational transitions.
- Contributed to continuous improvement initiatives aligned with company-wide operational goals.
Store Operations Manager
Kenney Machinery
Indianapolis, IN
04.2021 - 08.2023
- Directed full-service operations for a multi-million-dollar parts and service department, including financial performance and personnel management.
- Managed P&L, budgeting, inventory control, and expense reduction initiatives to improve profitability.
- Built and developed a high-performing team through coaching, training, and performance management.
- Implemented operational improvements that increased efficiency, service turnaround, and customer satisfaction.
Regional Field Service Manager
Altec Industries
Indianapolis, IN
03.2018 - 04.2021
- Managed field service operations including personnel, work order flow, fleet maintenance, and expense control.
- Led and developed a team of service managers, ensuring adherence to best practices, safety standards, and efficient service delivery.
- Strengthened customer relationships by resolving service issues and implementing long-term corrective solutions.
- Monitored performance metrics to improve productivity and service quality across the field service team.
Service Manager
Altec Industries
Indianapolis, IN
12.2014 - 03.2018
- Oversaw shop operations, supporting technicians and ensuring timely resolution of service and customer issues.
- Developed and delivered training programs for technicians, improving technical capabilities and safety compliance.
- Conducted daily operational and safety meetings to reinforce standards and improve team performance.
- Improved workflow processes to reduce downtime and increase service efficiency.
Service Manager
Sunbelt Rentals
Chicago, IL
09.2012 - 12.2014
- Managed service scheduling, maintenance operations, and emergency response coordination for equipment and fleet services.
- Assisted in hiring, training, and developing employees while managing performance and resolving conflicts.
- Streamlined shop operations to reduce turnaround time and improve service delivery efficiency.
- Collaborated with leadership on operational planning and continuous improvement initiatives.
Education
High School Diploma -
Frankfort Senior High School
Frankfort, INAdditional Coursework - undefined
University of Southern Indiana
Evansville, INSkills
- Multi-Location Service Operations Leadership
- Service Process Development & Optimization
- P&L Management & Budget Planning
- Technician Training & Workforce Development
- Safety Compliance & Operational Standards
- KPI Tracking & Performance Improvement
- Customer Satisfaction & Relationship Management
- Cross-Functional Leadership & Communication
Timeline
Operations Manager
Midwest Transit Equipment
10.2024 - Current
Service Operations Specialist
TruLand Equipment
08.2023 - 10.2024
Store Operations Manager
Kenney Machinery
04.2021 - 08.2023
Regional Field Service Manager
Altec Industries
03.2018 - 04.2021
Service Manager
Altec Industries
12.2014 - 03.2018
Service Manager
Sunbelt Rentals
09.2012 - 12.2014
Additional Coursework - undefined
University of Southern Indiana
High School Diploma -
Frankfort Senior High School
KEY ALIGNMENTS TO DIRECTOR OF SERVICE ROLE
- Direct experience within Midwest Transit Equipment, contributing to operational strategy and performance improvement
- Extensive background developing and implementing service processes and policies across operations
- Strong leadership in training, mentoring, and developing technicians and future leaders
- Proven success managing budgets, P&L, and operational efficiency
- Deep commitment to safety standards and employee compliance practices
- Experience supporting multi-location operations and driving consistency across teams