BRANDON NELSON MAJORS
Indianapolis
Summary
Experienced Master Certified ASE Automotive Technician with a proven track record of success. Highly organized and detail-oriented, excelling at tackling complex problems and achieving goals. Motivated team player in the Automotive Industry, dedicated to contributing to the success of colleagues and the organization. Deep understanding of the latest EV/Hybrid/ICE technologies, well-versed in shop procedures, dealer practices, and delivering exceptional customer service. Committed to continuous learning and professional growth, embracing the "never stop learning, never stop earning" mentality. Strong candidate for broadcasting/voice over opportunities with great voice, personality, and speech.
Overview
29
29
years of professional experience
1
1
Certification
Work History
MASTER TECHNICIAN
TOM WOOD LEXUS
01.2023 - 01.2024
- Provided exceptional vehicle service and care by way of FIX RIGHT, FIRST TIME practices
- Experience with all aspects of vehicle repair
- Maintained all certifications and was up to date with current automotive technologies and trends
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
MASTER TECHNICIAN
BUTLER-BILL ESTES TOYOTA
10.2018 - 11.2022
- Worked primarily as Hybrid, EV technician
- Inspected vehicles using Digital Multipoint Inspections
- Maintained a clean, highly organized work area and regularly assisted other technicians when needed
- Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
- Maintained a safe working environment by adhering to company safety protocols and industry best practices.
- Developed expertise in specialized areas such as hybrid technology or diesel engines, expanding the range of services offered to customers.
- Promoted a positive work culture through displaying strong teamwork skills, maintaining open communication channels, and addressing conflicts promptly.
- Analyzed vehicle data using advanced diagnostic equipment.
MASTER TECHNICIAN
VICTORY TOYOTA of CANTON -MICHIGAN
01.2016 - 09.2018
- Performed factory recalls, submitted claims and provided correct documentation for processing
- Followed a continuous educational program to ensure up to date with current factory automotive technologies and innovations
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
MASTER TECHNICIAN
BECK TOYOTA
11.2013 - 05.2015
- Provided clear and exact documentation for Warranty claims and Repair Orders
- Build estimates for the Service and Parts Department for customer repairs
- Maintained a clean and organized work area
- Self-motivated to learn new emerging technologies (EV, Hybrid)
- Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
- Demonstrated versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
MASTER TECHNICIAN
HUBLER ACURA
11.2010 - 07.2013
- Worked primarily as an “A” technician
- Serviced customer/dealer vehicles
- Provided excellent customer service and repaired vehicles in a timely manner to factory standards
- Demonstrated versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
MASTER TECHNICIAN / TEAM LEADER
ANDY MOHR TOYOTA
06.2007 - 07.2010
- Dispatched workloads and assisted technicians with diagnostic/troubleshooting procedures
- Participated in Toyota Conference calls from Field Representative on current vehicle trends, fixes, concerns and known problems
- Educated team members of specific vehicle needs and processes for warranty claims
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Read and followed technical documentation to complete accurate repairs.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Analyzed vehicle data using advanced diagnostic equipment.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
TECHNICIAN, DETAILER, PARTS COUNTER/DRIVER
COLLINS/ RAY SKILLMAN MITSUBISHI
03.2003 - 05.2007
- Performed preventative maintenance for customer vehicles
- Made proper repairs sourcing the Repair Manual and other documents
- Assisted the Parts department with counter sales and stock orders
- Processed shipping/receiving orders-maintained stock list for daily parts order
TECHNICIAN-B
BUTLER HYUNDAI, KIA, SUZUKI, DAEWOO
03.2000 - 12.2002
- Daily tasks performed working under the HYUNDAI Senior Master Technician as an apprentice
- Performed all repairs per the repair manual of the manufacturer
- Learned valuable processes of warranty claims/documentation
- Exercised practices learned from Senior Master daily
ALIGNMENT TECHNICIAN
GOODYEAR
08.1997 - 02.2001
- Sole Alignment technician for Norgate tire store
- Performed EVERY alignment for the store and set all vehicle alignment angles to factory specifications using HUNTER alignment equipment
GENERAL SERVICE TECHNICIAN
FIRESTONE TIRE CENTER
06.1995 - 07.1997
- Inspected vehicles and provided detailed lists of services needed to the Advisor to be introduced to the customer for consideration
- Practiced and learned under the leadership of the stores Master technicians
Education
Associate of Applied Science - Automotive Technology Toyota T-Ten
Ivy Tech Community College of Indiana
Indianapolis, INAutomotive Mechanical Technology Certification - Automotive Mechanical Technology
J.Everitt Light C/C
Indianapolis, INHigh School Diploma -
North Central High School
Indianapolis, INSkills
- Automotive Systems Expertise
- Strong Interpersonal Skills
- Dealer Operations Excellence
- Advanced Automotive Troubleshooting
- Flexible Problem Solving
- Preventative maintenance planning
- Complex repair management
- Continuous improvement mindset
Activities
- Acura/Honda dealer experience, also as a Tuner/Enthusiast/Owner
- Great booming voice for broadcasting, radio, voice over
- Awesome personality and great sense of humor – team/family guy
Certification
- ASE Certified Master Automobile Technician (ASE Master Tech) - National Institute for Automotive Service Excellence- A1 - A8
- Toyota Certifications: Engine, Driveline, Chassis and Hybrid
Timeline
MASTER TECHNICIAN
TOM WOOD LEXUS
01.2023 - 01.2024
MASTER TECHNICIAN
BUTLER-BILL ESTES TOYOTA
10.2018 - 11.2022
MASTER TECHNICIAN
VICTORY TOYOTA of CANTON -MICHIGAN
01.2016 - 09.2018
MASTER TECHNICIAN
BECK TOYOTA
11.2013 - 05.2015
MASTER TECHNICIAN
HUBLER ACURA
11.2010 - 07.2013
MASTER TECHNICIAN / TEAM LEADER
ANDY MOHR TOYOTA
06.2007 - 07.2010
TECHNICIAN, DETAILER, PARTS COUNTER/DRIVER
COLLINS/ RAY SKILLMAN MITSUBISHI
03.2003 - 05.2007
TECHNICIAN-B
BUTLER HYUNDAI, KIA, SUZUKI, DAEWOO
03.2000 - 12.2002
ALIGNMENT TECHNICIAN
GOODYEAR
08.1997 - 02.2001
GENERAL SERVICE TECHNICIAN
FIRESTONE TIRE CENTER
06.1995 - 07.1997
Associate of Applied Science - Automotive Technology Toyota T-Ten
Ivy Tech Community College of Indiana
Automotive Mechanical Technology Certification - Automotive Mechanical Technology
J.Everitt Light C/C
High School Diploma -
North Central High School
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