The Role:
  
The Tesla Advisor play a critical role in helping Tesla revolutionize both the roofing and renewable energy industries by engaging with customers about this exciting new product driving sales and installations.
  
Working primarily with clients in the United States, the Advisor will adaptively target specific talking points for Solarglass, unique to each customer's questions and motivations. Members of this team will become subject matter experts in Tesla products and processes while developing the acumen to excel as a Tesla Advisor. Located in Las Vegas, the Tesla Advisor team is in the global epicenter of Tesla energy activity. As a team, we all work cross-functionally to help Tesla products affect and enrich more lives around the world every day.
  
As a Tesla Advisor you will be contacting and qualifying customers after they place orders setting expectations and educating them on the Solarglass product, the installation process and its timelines while serving as a resource in determining how our products can fill their energy needs. 
  
You will drive a high volume of pipeline activity in order to meet or exceed monthly sales targets The ideal candidate will possess superior interpersonal and communication skills, unshakeable moral fortitude, and a strong awareness of appropriate behavior when supporting customers in service of our mission to accelerate the world's transition to sustainable energy.
  
Responsibilities:

* Interact with customers to nurture and educate them on their recent purchase. We want customers to feel confident in their understanding of the purchase and what the process will look like, generating excitement about joining the Tesla family.
* Manage a full individual pipeline through calls, emails, or SMS to ensure the customer is engaged and supported through the journey, submitting documents needed to progress their project.
* Manage time each day to stay on top of quotas, while responding to customer needs in a timely manner, ensuring that our customers remain Tesla promoters.
* Inspire customers as they buy in to Tesla, including our company mission, business model and no-stress educational approach to sales.
* Achieve both personal and group monthly metric targets. Opening Advisors will receive a manager commitment to provide the tools and education required to succeed while on a 30- 45  60 performance-plan to ensure success and map out plans for promotion.
* Maximize and leverage productivity, including phone time, pre-call planning, adhering to activity metrics, and call structure control for opportunity qualification and objection handling.
* Provide feedback and recommendations on communication efforts based on direct experiences with potential clients.
* Participate in company meetings and customer events.
* Master industry trends and best practices, including utilization of new technology and web resources.
* Be open to frequent process development ensuring Tesla is always finding ways to improve the customer experience and reduce costs.
* Work cross-functionally with other Tesla Departments to ensure client needs and internal deadlines are met.
* Perform additional duties as assigned and/or directed.
  
Qualifications:

* Sales and/or Call Center experience required with a preference for time in renewable energy or home improvement industries. At least one year of full sales life cycle experience and a proven track record of success in a quota-driven environment. *An appropriate four-year college degree may be considered in lieu of prior job experience.
* Evidence of exceptional ability.
* Must be a team player with a proactive, never-fail attitude in the face of adversity, ambiguous situations and the ability to work well with others in a collaborative team environment.
* Superior communications skills- energetic demeanor on the phone, excellent listening and writing ability required to develop relationships with customers while clearly explaining complex technical concepts.
* Excellent facility with computers with an emphasis on customer account management software, Google Earth, and Microsoft Office: Excel, Outlook, Word, PowerPoint, etc. required.
* Must be competitive, well-organized, highly detailed, and committed to deadlines
* Excellent problem-solving skills required
* Must be a self-starter able to work autonomously while making critical decisions with an ability to work effectively in a highly automated and collaborative sales environment.
* Regular, reliable and predictable attendance required. Must also be available to work all required shift hours, overtime and weekends, as needed.
* Must be able to successfully pass a pre-employment criminal background.

Tesla Advisor, Solar Roof

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