Brandy Ankrom
Indianapolis
Summary
Meticulous Tax Analyst promoting talents in accurately collecting and preparing tax data. Highly educated with an understanding of auditing, accounting terminology, and planning strategies. Pursuing the position of a professional at an exciting company where hard work is valued.
With over 20 years of customer service experience, I am a dedicated and knowledgeable individual with vast experience providing exceptional customer service. I have taken the lead to motivate and coach my peers. I have experience in training our new hires in a classroom and on-the-job training as a subject matter expert.
Overview
21
21
years of professional experience
Work History
Tax Analyst
State of Indiana
Indianapolis
10.2024 - Current
- Analyzed tax returns to ensure compliance with state regulations.
- Reviewed financial documents for accuracy and completeness.
- Assisted in the development of tax policies and procedures.
- Collaborated with other departments to resolve tax-related inquiries.
- Identified tax-related issues and addressed with management team, suggesting methods for improvement.
- Analyzed tax returns to identify areas of potential savings for clients.
- Conducted tax research using various resources and tools to verify proper compliance and tax filings to client's advantage based on current tax laws.
- Advised clients on the most advantageous strategies for filing taxes.
Customer Service Cashier
World Market
Houston
08.2023 - 10.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Handled cash, credit, and exchange transactions accurately and securely.
- Resolved customer complaints promptly while adhering to company policies.
- Greeted customers and provided friendly customer service.
- Updated inventory records and reported discrepancies to management regularly.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Online Customer Service Representative
CenterPoint Energy
Houston
11.2007 - 10.2024
- My position consists of extreme precision in proofreading documents with customers' addresses and other information for accuracy, to create and respond to accounts, billing, scheduling, and online issues. The nature of my department is very detail-oriented since the information we create becomes legal documents in our responses to customers.
- I motivate and coach my peers daily in my personal and our team chat for aid in correcting errors and understanding protocol with our repository templates.
- Work with colleagues to update the responses for the templates to better assist the customer's needs.
- Assisted in being a subject matter expert both in the classroom and during on-the-job training for new hires.
- Calmed upset customers, and located resources for problem resolution and best-option solutions.
Customer Service Representative
Bed Bath & Beyond
Houston
08.2018 - 07.2023
- Provided exceptional customer support via phone and email communications.
- Resolved customer inquiries and complaints efficiently and effectively.
- Trained new staff on company policies and customer service protocols.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Claims Processor/ Customer Rep
Asurion Insurance
01.2005 - 01.2007
- Assisted customers with product selection, order entry, and payment processing.
- Provided customer service in processing insurance claims for an extremely high phone volume call center.
- Responsible for data entry, and cash transactions for each processed claim.
- Track shipments using air bill numbers for ongoing deliveries, and assisted in trouble shooting when in the absence of management.
- Coordinated benefits while applying applicable deductibles, coinsurance and out-of-pocket costs.
- Communicated with claimants to answer questions regarding claim status and processes.
- Researched disputed claims on callers' behalf to assist in liability decisions.
Skills
- sap
- crm
- Siebel
- AS400
- Lotus Notes
- Rumba
- Telecom communications
- Positive reinforcement strategies
- Training junior team members
- Communication skills
- Ability to be a leader
- Continuous improvements
- Claims processing
- Tax compliance
- Tax policy development
- Tax research
- Financial analysis
- Customer relationship management
- Data entry accuracy
Timeline
Tax Analyst
State of Indiana
10.2024 - Current
Customer Service Cashier
World Market
08.2023 - 10.2024
Customer Service Representative
Bed Bath & Beyond
08.2018 - 07.2023
Online Customer Service Representative
CenterPoint Energy
11.2007 - 10.2024
Claims Processor/ Customer Rep
Asurion Insurance
01.2005 - 01.2007