Jacob Hofelich
Columbus
Summary
Dynamic retail professional skilled in customer service and teamwork. Developed and implemented training programs that improved service standards, contributing to increased employee productivity and customer satisfaction. Ready to apply expertise to elevate team performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Associate
Nike Factory Store
Edinburgh, IN
11.2025 - Current
- Assisted customers in selecting products, enhancing shopping experience and satisfaction.
- Maintained store appearance through organization and restocking of merchandise.
- Operated Point of Sale (POS) system for efficient transaction processing.
- Collaborated with team members to achieve daily sales goals and maintain inventory levels.
- Handled customer inquiries and resolved issues promptly to ensure positive interactions.
- Participated in visual merchandising efforts to create appealing product displays.
Certified Trainer
Chipotle Grill
Columbus, IN
01.2020 - 11.2025
- Developed and implemented training programs to enhance employee performance and service standards.
- Facilitated onboarding sessions for new team members, ensuring understanding of operational procedures.
- Mentored staff in customer service techniques, promoting a positive dining experience for guests.
- Evaluated training effectiveness through assessments and feedback, driving continuous improvement initiatives.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Business Marketing
Indiana University of Columbus
Columbus05-2027
Skills
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Product knowledge expertise
- Sales proficiency
- Loss prevention
- Time management
- Customer service
- Problem-solving
- Teamwork
Certification
BOH & FOH Certified Trainer
Certified Food Safety
Timeline
Retail Associate
Nike Factory Store
11.2025 - Current
Certified Trainer
Chipotle Grill
01.2020 - 11.2025
Business Marketing
Indiana University of Columbus