Brandy Bowman
Peru
Summary
Seasoned professional possessing extensive human resources, secretarial, retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs.
Overview
17
17
years of professional experience
Work History
Non-Clinical Patient Service Representative
Indiana Health Centers
12.2023 - Current
- Improve patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Improve patient satisfaction by providing exceptional customer service during all telephone encounters.
- Answer incoming calls, schedule appointments, and communicate patient needs to appropriate staff.
- Provide excellent customer service to patients and medical staff.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic data into electronic medical record system.
- Used eCW to schedule appointments.
- Served as a reliable source of information for patients regarding appointment scheduling and general office policies.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Increased efficiency in managing high call volumes by developing effective phone communication techniques for prioritizing urgent matters.
Caregiver
Caregiver Homes
02.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
Case Manager
4C Health
08.2023 - 11.2023
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Evaluated treatment plans against individual goals and healthcare standards.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Human Resources Coordinator
White's Residential & Family Services
06.2018 - 02.2020
- Reviewed job applications to identify, vet and recommend optimal candidates
- Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws
- Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
- Researched all payroll, COBRA, disability and FMLA issues
- Sent notices to employees and subcontractors regarding expiring documentation
- Communicated with potential hires to provide clarity on expected tasks, compensation and policies
- Assisted management staff in annual year-end processes and data audits
- Supported human resources staff with new hire orientations and monthly departmental meetings
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references
- Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data
- Provided HR advice and counsel in alignment with firm's employment policy
- Implemented and coordinated development of HR programs and services
- Collaborated with peers to develop and integrate workforce planning and analysis
- Presented advice, coaching and counsel to managers and staff regarding human resources policies, procedures, programs and labor relations
- Oversaw and managed onboarding processes and programs for successful integration of new, transferred or promoted employees
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities
- Implemented tracking database for employee professional development, licensure renewal credits, and renewal deadlines
- Monitored and handled all employee claims, including performance-based and harassment incidents
- Entered personnel and subcontractor data into central database
- Reviewed and corrected job offer letters for completeness and accuracy before approving delivery
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
Store Manager
Gallahan Oil Company
08.2014 - 06.2018
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Created work schedules according to sales volume and number of employees
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Rotated merchandise and displays to feature new products and promotions
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods
- Managed, hired and developed top talent to strengthen workflow and productivity
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations
- Supervised guests at front counter, answering questions regarding products
- Protected store from loss or theft by setting and enforcing clear security policies
- Monitored and maintained proper humidity and temperature in climate-controlled stockrooms
- Trained and developed new associates on POS system and key sales tactics, which improved process flows
- Reported to district manager regarding all store and staff issues, financial goals and sales
- Completed all point of sale opening and closing procedures, including counting contents of cash register
Youth Development Specialist
Logansport Juvenile Facility
06.2012 - 09.2014
- Designed individualized independent youth living plans to help youngsters learn self-reliance
- Developed individual and group programs to encourage prosocial behaviors
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios
- Guided youths through admission and orientation tasks to speed up enrollment processes
- Coordinated transitional services for youth of diverse backgrounds
- Communicated with companies to arrange employment and internship opportunities
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment
- Worked with clients to improve life choices and maximize benefits of programs
- Detailed program operations and participant activities with comprehensive recordkeeping
- Prepared reports by collecting, analyzing and summarizing information
- Ensured compliance with policies and quality standards to maintain consistency in quality of services
- Monitored key dates to ensure information is obtained by deadlines
Assistant Store Manager
Big R Stores
04.2008 - 06.2012
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Rotated merchandise and displays to feature new products and promotions
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Managed scheduling for store shifts to accomplish proper staffing at all times
- Answered questions about store policies and concerns to support positive customer experiences
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Performed mandatory audits to ensure compliance in all areas were met
- Conducted store inventories once per quarter
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Created training modules in partnership with HR for new hires
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
- Coached team on effective upselling and cross-selling methods
- Monitored security and handled incidents calmly
- Supervised payroll corrections for accuracy and duplications
- Provided current employees options for additional training opportunities
- Promoted to Assistant Manager after only 2 months with company
Education
GED -
Peru High School
Peru05.2002
Skills
- Staff recruiting and retention
- Benefits and payroll coordination
- Background checks
- Time management
- Team leadership and coaching
- Maximizing profitability
- Customer-oriented
- Staff management
- Medical Records Management
- Program Development
- Direct Client Care
- Client Assessments
- EMR Systems
- Staff Management
- Telephone Etiquette
- Data Entry
- Case Planning
- Crisis Intervention
- Case Notes
Timeline
Non-Clinical Patient Service Representative
Indiana Health Centers
12.2023 - Current
Case Manager
4C Health
08.2023 - 11.2023
Caregiver
Caregiver Homes
02.2020 - Current
Human Resources Coordinator
White's Residential & Family Services
06.2018 - 02.2020
Store Manager
Gallahan Oil Company
08.2014 - 06.2018
Youth Development Specialist
Logansport Juvenile Facility
06.2012 - 09.2014
Assistant Store Manager
Big R Stores
04.2008 - 06.2012
GED -
Peru High School
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