Brandy Giasson
Monon
Summary
Detail-oriented individual with a track record in quality assurance and team management. Committed to fostering a culture of continuous improvement while ensuring compliance with industry standards and enhancing customer experiences.
Overview
5
5
years of professional experience
Work History
City Carrier Assistant
United States Post Office
03.2024 - Current
- Sorted and delivered mail efficiently across designated routes, ensuring timely service.
- Assisted in managing package logistics, optimizing delivery processes for accuracy.
- Maintained accurate records of deliveries and pickups, enhancing customer communication.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on postal regulations and delivery protocols to ensure compliance.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Planned and cased mail in sequence of delivery for designated route.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
Assistant Branch Manager, Operations
Demotte State Bank
06.2022 - 03.2024
- Supervised daily branch operations, ensuring compliance with bank policies and procedures.
- Coordinated staff schedules to optimize customer service and operational efficiency.
- Trained and mentored new employees on branch protocols and technology systems.
- Streamlined transaction processes, enhancing accuracy and reducing wait times for customers.
- Resolved customer inquiries and issues, fostering positive relationships within the community.
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement and career development opportunities.
- Managed daily operations for optimal branch performance, including staff scheduling, customer service, and financial transactions.
- Promoted a positive work environment through employee engagement activities and open communication channels.
- Improved customer satisfaction with prompt issue resolution and proactive communication.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
Head of Quality
Jordan's Furniture
02.2021 - 06.2022
- Developed and implemented quality control processes to streamline operations and reduce defects.
- Led quality assurance initiatives, enhancing product consistency and customer satisfaction.
- Mentored quality team members, fostering a culture of continuous improvement and accountability.
- Analyzed product performance data to identify trends and inform strategic decision-making.
- Collaborated with cross-functional teams to ensure compliance with industry standards and regulations.
- Conducted regular audits to assess adherence to quality standards, driving corrective actions as needed.
- Spearheaded root cause analysis projects, effectively resolving recurring quality issues across production lines.
- Served as a primary point of contact for regulatory agencies during inspections and audits, demonstrating the company's commitment to compliance and continuous improvement.
- Collaborated with suppliers to establish stringent quality criteria for incoming materials, enhancing overall product consistency.
- Led a team of quality assurance professionals, ensuring consistent adherence to company standards and regulatory requirements.
Production Lead Manager
Jordan's Furniture
02.2021 - 06.2022
- Oversaw daily production operations, ensuring efficiency and adherence to quality standards.
- Developed and implemented process improvements that enhanced workflow productivity.
- Trained and mentored team members on best practices and safety protocols.
- Coordinated inventory management, optimizing stock levels to meet production demands.
- Analyzed production data to identify trends and recommend operational adjustments.
- Led cross-functional teams in problem-solving initiatives to address manufacturing challenges.
- Maintained compliance with safety regulations, conducting regular audits and training sessions.
- Fostered a collaborative team environment, driving engagement and performance among staff.
- Implemented safety protocols, resulting in a decrease in workplace accidents and injuries.
- Contributed ideas during strategic planning sessions that led to more cost-effective methods without sacrificing product quality.
- Conducted regular audits of the production floor, identifying bottlenecks and opportunities for improvement.
- Developed comprehensive production schedules that aligned with customer demands and company goals.
- Analyzed production data to identify areas for improvement, leading to increased overall efficiency.
- Mentored junior team members, fostering professional growth and improved team performance.
Education
Associate of Applied Science - Early Childhood Care And Education
Ivy Tech Community College of Indiana
Lafayette, IN05-2014
Skills
- Geographical awareness
- Route planning
- End-of-run report
- Incident reporting
- Truck loading
- Strong work ethic
- Stress tolerance
- Professional appearance
- Customer service
- Networking skills
- Safety compliance
Timeline
City Carrier Assistant
United States Post Office
03.2024 - Current
Assistant Branch Manager, Operations
Demotte State Bank
06.2022 - 03.2024
Head of Quality
Jordan's Furniture
02.2021 - 06.2022
Production Lead Manager
Jordan's Furniture
02.2021 - 06.2022
Associate of Applied Science - Early Childhood Care And Education
Ivy Tech Community College of Indiana