Brandy Rainey
Indianapolis,IN
Summary
Dynamic Operations Coordinator at JLL, adept at implementing cost reduction strategies and enhancing operational efficiency. Proven track record in managing vendor relationships and payroll administration, while fostering strong interpersonal communication. Successfully optimized workflows, resulting in improved service delivery and customer satisfaction. Committed to driving results through effective problem-solving and resource allocation.
Overview
18
18
years of professional experience
Work History
Operations Coordinator
JLL, Jones Lang LaSalle
02.2024 - 11.2025
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Worked with vendors to make purchases and reconcile invoices.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented safety protocols to enhance workplace safety and compliance with regulations.
- Assisted with meetings and conference room reservations for groups up to 100 people.
- Created an estimated 10 work orders daily in Corrigo (work order system).
- Managed and monitored an estimated 300 work orders daily to prevent from being late and move in next process.
- Submit quotes daily to client for approval.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
Office Manger
ISS Facility Services
01.2020 - 01.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Organized spaces, materials and catering support for internal and client-focused meetings up to 100 people.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Completed bi-weekly payroll for 40 employees.
- Assisted with hiring janitorial employees.
- Managed all critical spare parts and supplies for HVAC, compressors, and waste water treatment systems for multiple sites.
- Worked receptionist desk, gave visitor badges, and scheduled rooms.
- Developed and maintained a strong relationship with an estimated 50 vendors.
- Processed around 40 invoices daily.
- Created budget reports for client weekly.
Mailroom Associate Lead
ISS Facility Services
01.2019 - 06.2020
- Maintained inventory of supplies to avoid shortages.
- Demonstrated great customer service by answering employee questions regarding mailings and rates.
- Unloaded and lifted mail containers and parcels to prepare for distribution to sortation stations.
- Used scales and charts to weigh packages or letters to determine postage needs.
- Prepared and processed outgoing parcels from international, domestic and third-party carriers.
- Picked up P.O. box mail to sort and distribute to appropriate departments.
- Maintained documentation of shipping and receiving packages using Pitney and Bowes.
- Sorted, opened and date stamped incoming mail for 14 departments.
- Loaded and unloaded packages to prepare for outbound and inbound distribution.
- Utilized stamping machines and stencils to stamp, tag and label printed materials.
- Maintained mailroom supply inventories, purchase orders and vendor supplies weekly.
- Assisted with implementing new mailroom systems and training staff to improve operations.
- Processed and estimated 20 packages a day for outgoing.
Mobile Home Park Manager
East Indy Mobile Estates
07.2017 - 03.2018
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates for 100 tenants.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Completed monthly water reads.
- Created monthly newsletters for the community.
- Conducted monthly park cleanups.
- Scheduled contractors for repairs.
General Manager
CC Holdings
01.2011 - 04.2016
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed a staff of 30+ employees at multiple sites.
- Completed weekly payroll for 30+ employees.
- Counted inventory and placed orders weekly.
- Created budget reports with sales vs cost weekly.
- Placed service calls for equipment.
- Conducted weekly meetings with staff.
- Promoted up from regular employee and then a lead.
Area Director
Marshalls
06.2007 - 10.2009
- Performed audits to reduce and control loss and meet internal audit and compliance objectives.
- Planned sequence of operations and established schedule.
- Managed cash office before store opened.
- Ran register and layaway when needed.
- Unloaded trucks and sorted two- three times a week.
- Completed daily bank deposits.
- Was promoted from regular employee.
Education
No Degree - Medical Assistant
Harrison College
Indianapolis, INNo Degree - Medical Assistant
Brightwood College
Indianapolis, IN GED -
Warren Central High School
Indianapolis, IN05-2007
Skills
- Cost reduction strategies
- Personnel resource allocation
- Risk management
- Training management
- Customer invoicing
- Project scheduling
- Logistics coordination
- Vendor engagement
- Payroll administration
- Administrative management
- Inventory oversight
- Supply ordering
- Calendar management
- Interpersonal communication skills
- Operations management
- Financial administration
- Problem solving skills
Accomplishments
Employee of the month
Most improved sales award
Timeline
Operations Coordinator
JLL, Jones Lang LaSalle
02.2024 - 11.2025
Office Manger
ISS Facility Services
01.2020 - 01.2024
Mailroom Associate Lead
ISS Facility Services
01.2019 - 06.2020
Mobile Home Park Manager
East Indy Mobile Estates
07.2017 - 03.2018
General Manager
CC Holdings
01.2011 - 04.2016
Area Director
Marshalls
06.2007 - 10.2009
No Degree - Medical Assistant
Harrison College
No Degree - Medical Assistant
Brightwood College
GED -
Warren Central High School