Brandy Steiner
Leavenworth
Summary
Proven in enhancing family well-being and safety, I leveraged crisis intervention and multidisciplinary collaboration at Indiana Department of Child Services to improve client outcomes significantly. Skilled in time management and ethical practice, I adeptly balanced multiple cases, achieving positive changes in child welfare and family stability.
Overview
12
12
years of professional experience
Work History
Family Case Manager
Indiana Department of Child Services
10.2021 - Current
- Facilitated group workshops on topics such as parenting skills, stress management, and self-care to empower clients in their personal growth.
- Enhanced family well-being by conducting comprehensive assessments and developing individualized case plans.
- Provided crisis intervention and support during emergencies, prioritizing client safety and well-being above all else.
- Ensured accurate documentation of case progress by maintaining detailed records and submitting timely reports to supervisors.
- Utilized excellent time management skills to effectively juggle multiple cases concurrently while consistently meeting deadlines.
- Contributed to continuous improvement efforts within the agency by participating in ongoing training opportunities and providing constructive feedback on existing processes.
- Trained new Family Case Managers on agency protocols, best practices, and client engagement techniques to improve overall team performance.
- Improved child safety by closely monitoring at-risk families and providing timely interventions when necessary.
- Strengthened parent-child relationships through facilitating supervised visitations and coaching on effective communication skills.
- Developed trusting relationships with clients through empathetic listening, non-judgmental support, and consistent follow-up on their progress.
- Promoted family stability by connecting clients with appropriate community resources and services.
- Advocated for clients'' rights and needs within the agency and broader social service system, ensuring fair treatment and access to essential resources.
- Collaborated with interdisciplinary teams, sharing vital information to ensure holistic support for families in need.
- Coordinated with other professionals, such as therapists, medical providers, and school personnel, to holistically address the unique needs of each family.
- Evaluate child welfare concerns by conducting thorough home visits.
- Expedited permanency for children in foster care by diligently working towards reunification or adoption, as appropriate.
- Implemented tailored interventions based on client needs that led to positive outcomes such as increased school attendance or improved mental health status.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Increased community awareness of available resources by participating in outreach events and developing partnerships with local organizations.
Case Manager
PharmaCord
03.2021 - 10.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Emergency Dispatcher
Harrison County Sheriff Department
05.2012 - 03.2021
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Coordinated large-scale multi-agency responses involving multiple jurisdictions during major incidents or disasters.
- Optimized productivity to improve on-time emergency response and life support.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Promoted public safety awareness by participating in community outreach events and presentations related to emergency preparedness.
- Assisted in updating department policies and procedures to improve overall efficiency and effectiveness of emergency dispatch operations.
- Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Identified cases requiring additional resources and interventions, reaching out to supervisor to determine best next steps.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Identified areas for process improvement within the dispatch center, leading to increased efficiency without sacrificing quality service.
- Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms.
- Cultivated client rapport by interfacing with callers to aid with medical emergencies.
- Supported community safety by effectively dispatching fire departments to fire-related emergencies.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Read system maps and caller information, and documented details in system.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Followed established protocols for professional handling of emergency situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered calls from automatic routing system and took basic information from callers.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Provided on-the-job training and coaching to develop new dispatchers.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Education
Bachelor of Science - Criminal Justice Administration/Leadership
University of Phoenix
Phoenix, AZ05.2012
Associate of Science - Human Services Management
University of Phoenix
Phoenix, AZ05.2010
Skills
- Behavioral support
- Individualized Service Planning
- Professional boundaries
- Family assessment
- Family services
- Ethical Practice
- Crisis Intervention
- Service plans
- Multidisciplinary team collaboration
- Progress Monitoring
- Child Development
- Child Welfare
- Service Coordination
- Family reunification
- Crisis Response
- Program Requirements
- Needs Assessment
- Program eligibility
- Teamwork and Collaboration
- Problem-Solving
- Time Management
Timeline
Family Case Manager
Indiana Department of Child Services
10.2021 - Current
Case Manager
PharmaCord
03.2021 - 10.2021
Emergency Dispatcher
Harrison County Sheriff Department
05.2012 - 03.2021
Bachelor of Science - Criminal Justice Administration/Leadership
University of Phoenix
Associate of Science - Human Services Management
University of Phoenix
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