Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Westerfeld

Brandy Westerfeld

Greensburg,IN

Summary

Dynamic Customer Service Representative with a proven track record at Springmeyer Family Insurance, excelling in conflict resolution and client relations. Demonstrated expertise in Microsoft Excel to enhance data management, while fostering customer loyalty through empathetic communication. Committed to delivering exceptional service and driving customer satisfaction in high-pressure environments. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience

Work History

Customer Service Representative /Licensed Insurance Agent

Springmeyer Family Insurance
01.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Advanced proficiency in Microsoft Excel, including creating formulas, pivot tables, and data visualization tools
  • Familiar with project management software for task tracking and team collaboration
  • Data entry
  • Comfortable using cloud-based platforms for file storage and collaboration (Google Drive, Dropbox)
  • Calculated quotes and educated potential clients on insurance options.
  • Designed presentations and marketing materials to promote insurance products.
  • Finalized sales and collected necessary deposits.

Bartender Shift Manager

Big Sky Steaks and Spirits
11.2019 - 08.2024
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
  • Polished glassware, bussed tables, and removed debris to keep customer areas clean.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Bartender

Wings and Rings
01.2018 - 11.2019
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Manufacturing Production Associate

Honda
06.2014 - 11.2017
  • Helped maintain clean workspaces that complied with 5S standards for optimal organization, efficiency, and productivity within the facility.
  • Made sure that products were produced on time and are of good quality.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Operated complex machinery efficiently while adhering to all safety guidelines set forth by the company and regulatory agencies.
  • Ensured consistent weld quality by utilizing various welding methods such as MIG
  • Optimized workflow by maintaining a clean and organized work area, allowing for increased productivity.
  • Demonstrated adaptability by quickly mastering new techniques and technologies as required for specific job assignments.
  • Assisted with training new hires on proper welding procedures, promoting a culture of continuous learning and skill development.
  • Enhanced production efficiency by implementing precise welding techniques and following safety protocols.
  • Documented production information via daily system logs and discussed issues with management.
  • Utilized various tools such as calipers, micrometers, or gauges for precise measurements during the assembly process to ensure consistent product quality.
  • Assembled products to meet production requirements and daily established quotas.
  • Inspected products to maintain quality and efficiency.
  • Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
  • Collaborated with team members to meet production deadlines.
  • Recorded and tracked daily production data for management reporting.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.

Warehouse Production Associate / MCID

One Solution Logistics
06.2011 - 06.2014
  • Optimized storage space by reorganizing product placement based on demand patterns and seasonal fluctuations.
  • Collaborated with team members to consistently meet or exceed daily production goals and deadlines.
  • Maintained a clean and safe work environment by adhering to company safety guidelines and promptly addressing potential hazards.
  • Ensured accurate shipments by diligently checking orders against packing lists, minimizing returns due to errors.
  • Increased productivity with proactive communication between departments, facilitating smooth workflow across operations.
  • Reduced product damage through proper handling techniques.
  • Stayed current with industry trends and best practices, incorporating new ideas to drive continuous improvement efforts.
  • Assisted in the implementation of new software systems for improved inventory tracking and order processing.
  • Supported inventory control efforts with regular cycle counts, reporting discrepancies to management for swift resolution.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Operated equipment while observing standard safety procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns, tugger machines and forklifts.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Completed precise measurements using special tools.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Enhanced production efficiency by implementing standardized inspection processes and procedures.
  • Maintained up-to-date knowledge of industry standards and regulatory requirements to ensure company compliance.

Education

Associate of Applied Science - Business Administration

Ivy Tech Community College of Indiana
Batesville, IN
08-2020

Skills

  • Customer service and Professional telephone demeanor
  • Problem resolution and Critical Thinking
  • Computer proficiency, Microsoft Excel, Microsoft Outlook
  • Payment processing
  • Customer satisfaction measurement and Follow-up Skills
  • Paperwork processing and Documentation
  • Product knowledge
  • Administrative support
  • Data entry and data collection
  • Prioritization, Quality Control, Recordkeeping strengths
  • Account management
  • Shipping and logistics

Timeline

Customer Service Representative /Licensed Insurance Agent

Springmeyer Family Insurance
01.2020 - Current

Bartender Shift Manager

Big Sky Steaks and Spirits
11.2019 - 08.2024

Bartender

Wings and Rings
01.2018 - 11.2019

Manufacturing Production Associate

Honda
06.2014 - 11.2017

Warehouse Production Associate / MCID

One Solution Logistics
06.2011 - 06.2014

Associate of Applied Science - Business Administration

Ivy Tech Community College of Indiana

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Brandy Westerfeld