Bratati Baidya
AVAITION
New Delhi
Summary
Possessing good communication skills and interpersonal skills with ability to work under pressure in order to achieve the deadline. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Language
Work History
SENIOR EXECUTIVE- Crew Control, OCC
Indigo Airline
11.2022 - Current
- Manage the day-to-day operations of the Crew Control department, including crew scheduling, rostering, and assignment of flight duties.
- Coordinate with various departments, including Operations, Flight Dispatch, and Crew Scheduling, to ensure adequate crew coverage for scheduled flights and operational requirements
CSA (CUSTOMER SERVICE AGENT)
Indira Gandhi International Airport
04.2022 - 10.2022
- Completed thorough pre-flight checks of cabin spaces, ensuring proper functioning of safety equipment before departure.
- Facilitated smooth transfers of passengers between connecting flights, reducing missed connections and improving overall travel experience
- Streamlined baggage handling for improved on-time departures and minimized lost luggage occurrences.
- Collaborated closely with team members to achieve excellence in overall airport operations.
CRE (CUSTOMER RELATION EXECUTIVE)
BWFS (BIRD WORLDWIDE FLIGHT SERVICES)
10.2017 - 04.2022
- Handling Lufthansa airline customer service.
- Provide assistance for people who are checking-in, making reservations, rebooking a flight, and checking in baggage..
Education
MSW - Social Work
Indira Gandhi National Open University
B.A - undefined
Indira Gandhi National Open University
Intermediate - undefined
UK Board
High School - undefined
ICSE Board
Aviation, Hospitality and Travel Management - undefined
Frankfinn Institute of Air Hostess training Dehradun
Skills
- Emergency response readiness
- Strong multitasking
- Detail Oriented
Quality
Punctual and Patience
Personal Information
- Date of Birth: 07/20/1998
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that the information furnished above is true and correct to the best of my knowledge and behalf.
Timeline
SENIOR EXECUTIVE- Crew Control, OCC
Indigo Airline
11.2022 - Current
CSA (CUSTOMER SERVICE AGENT)
Indira Gandhi International Airport
04.2022 - 10.2022
CRE (CUSTOMER RELATION EXECUTIVE)
BWFS (BIRD WORLDWIDE FLIGHT SERVICES)
10.2017 - 04.2022
MSW - Social Work
Indira Gandhi National Open University
B.A - undefined
Indira Gandhi National Open University
Intermediate - undefined
UK Board
High School - undefined
ICSE Board
Aviation, Hospitality and Travel Management - undefined
Frankfinn Institute of Air Hostess training Dehradun
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