Bratati Ghosh
Kolkata
Summary
Dedicated and detail-oriented Quality Engineer with 8 years of experience enhancing quality, implementing robust quality control systems, and minimizing defects.
Overview
14
14
years of professional experience
Work History
Quality Engineer
Vodafone Idea Limited
Kolkata
01.2016 - Current
- Managed customer escalations & coordinated resolution efforts with key stakeholders (internal & external) by working cross functionally to ensure issue ownership, action items and communications are fulfilled, ensure critical client SLAs are met.
- Ensured customer escalations are resolved within agreed upon timelines, processes to change ideas are implemented and influence others towards action & change, Reduced escalation volume.
- Able to translate technical concepts to peers, management, leadership and customers.
- Facilitated & reported on daily or weekly basis to ensure appropriate visibility of key customer issues.
- Established effective partnership with external suppliers, ensuring there was a shared vision and priorities and effective ways of working as appropriate.
- Managed the budgeting and operational costs of the third party delivered devices.
- Worked with the procurement and security functions to build effective supplier assurance process was managed correctly and match with supply of services.
- To provide resolution through optimization, repeater installation, IBS extension.
- Analysis of survey reports & site visits to check the quality & to take remedial action.
- TNPS analysis to ensure that reporting is performed weekly basis.
- Providing training on complaint handling for new employees and cross functional team.
- Analysis of network performance (General traffic information, Accessibility, Retainability, Quality) by trend monitoring various KPIs on daily basis and initiate necessary actions to improve Network quality parameters & ensure regulatory compliance of KPIs.
- Parameter optimization to improve network KPIs.
Regional Coordinator
Daimler India Commercial Vehicles
kolkata
11.2014 - 02.2016
- Monitored weekly sales pipeline to identify opportunities and address challenges.
- Prepared regional sales plans in collaboration with marketing team.
- Tracked master drivers and assessed utilization for operational efficiency.
- Maintained plan versus achievement offtake and retail count records.
- Addressed after-sales issues to enhance customer satisfaction.
- Coordinated effectively with dealerships and head office for daily operations.
- Updated debit notes regularly to ensure accurate financial tracking.
- Compiled and analyzed monthly MIS, detailing total TIV by model and location.
FMC executive
Viom Networks Limited
kolkata
06.2011 - 10.2015
- Tracked all supply chain management activities in SAP, including MRN and ATN codes.
- Coordinated effectively with O&M team to maintain uptime within SLA using TARANTULA software.
- Achieved 100% reconciliation with all customers by categorizing accountable events per MSA.
- Raised alerts to clusters based on SLA deviations to ensure prompt resolution.
- Conducted monthly outage sign-off and penalty calculations according to MSA requirements.
- Resolved site disputes promptly as per MSA guidelines.
- Collaborated with field team for complete visibility of alarms and daily outage report uploads in Tarantula.
- Performed analysis of repeated site outages and implemented corrective actions.
Education
B.Tech - Electrical, Electronics and Communications Engineering
JIS College of Engineering
West Bengal University Of Technology06-2011
Higher secondary -
Barlow Girls’ High School
Malda01.2007
Secondary -
Barlow Girls’ High School
Malda01.2005
Skills
- Quality assurance
- Root cause analysis
- Performance evaluation
- Stakeholder management
- Problem solving
- Effective communication
- Cross-functional collaboration
- Supplier quality management
- Corrective action planning
- Decision-making
- Process optimization
- Quality improvement plans
- Team collaboration
- Training development
- Customer relationship management
- Network optimization
Personal Information
- Father's Name: Mr. Jibananda Ghosh
- Date of Birth: 11/10/89
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Quality Engineer
Vodafone Idea Limited
01.2016 - Current
Regional Coordinator
Daimler India Commercial Vehicles
11.2014 - 02.2016
FMC executive
Viom Networks Limited
06.2011 - 10.2015
B.Tech - Electrical, Electronics and Communications Engineering
JIS College of Engineering
Higher secondary -
Barlow Girls’ High School
Secondary -
Barlow Girls’ High School
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