Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Bratati Ghosh

Kolkata

Summary

Dedicated and detail-oriented Quality Engineer with 8 years of experience enhancing quality, implementing robust quality control systems, and minimizing defects.

Overview

14
14
years of professional experience

Work History

Quality Engineer

Vodafone Idea Limited
Kolkata
01.2016 - Current
  • Managed customer escalations & coordinated resolution efforts with key stakeholders (internal & external) by working cross functionally to ensure issue ownership, action items and communications are fulfilled, ensure critical client SLAs are met.
  • Ensured customer escalations are resolved within agreed upon timelines, processes to change ideas are implemented and influence others towards action & change, Reduced escalation volume.
  • Able to translate technical concepts to peers, management, leadership and customers.
  • Facilitated & reported on daily or weekly basis to ensure appropriate visibility of key customer issues.
  • Established effective partnership with external suppliers, ensuring there was a shared vision and priorities and effective ways of working as appropriate.
  • Managed the budgeting and operational costs of the third party delivered devices.
  • Worked with the procurement and security functions to build effective supplier assurance process was managed correctly and match with supply of services.
  • To provide resolution through optimization, repeater installation, IBS extension.
  • Analysis of survey reports & site visits to check the quality & to take remedial action.
  • TNPS analysis to ensure that reporting is performed weekly basis.
  • Providing training on complaint handling for new employees and cross functional team.
  • Analysis of network performance (General traffic information, Accessibility, Retainability, Quality) by trend monitoring various KPIs on daily basis and initiate necessary actions to improve Network quality parameters & ensure regulatory compliance of KPIs.
  • Parameter optimization to improve network KPIs.

Regional Coordinator

Daimler India Commercial Vehicles
kolkata
11.2014 - 02.2016
  • Monitored weekly sales pipeline to identify opportunities and address challenges.
  • Prepared regional sales plans in collaboration with marketing team.
  • Tracked master drivers and assessed utilization for operational efficiency.
  • Maintained plan versus achievement offtake and retail count records.
  • Addressed after-sales issues to enhance customer satisfaction.
  • Coordinated effectively with dealerships and head office for daily operations.
  • Updated debit notes regularly to ensure accurate financial tracking.
  • Compiled and analyzed monthly MIS, detailing total TIV by model and location.

FMC executive

Viom Networks Limited
kolkata
06.2011 - 10.2015
  • Tracked all supply chain management activities in SAP, including MRN and ATN codes.
  • Coordinated effectively with O&M team to maintain uptime within SLA using TARANTULA software.
  • Achieved 100% reconciliation with all customers by categorizing accountable events per MSA.
  • Raised alerts to clusters based on SLA deviations to ensure prompt resolution.
  • Conducted monthly outage sign-off and penalty calculations according to MSA requirements.
  • Resolved site disputes promptly as per MSA guidelines.
  • Collaborated with field team for complete visibility of alarms and daily outage report uploads in Tarantula.
  • Performed analysis of repeated site outages and implemented corrective actions.

Education

B.Tech - Electrical, Electronics and Communications Engineering

JIS College of Engineering
West Bengal University Of Technology
06-2011

Higher secondary -

Barlow Girls’ High School
Malda
01.2007

Secondary -

Barlow Girls’ High School
Malda
01.2005

Skills

  • Quality assurance
  • Root cause analysis
  • Performance evaluation
  • Stakeholder management
  • Problem solving
  • Effective communication
  • Cross-functional collaboration
  • Supplier quality management
  • Corrective action planning
  • Decision-making
  • Process optimization
  • Quality improvement plans
  • Team collaboration
  • Training development
  • Customer relationship management
  • Network optimization

Personal Information

  • Father's Name: Mr. Jibananda Ghosh
  • Date of Birth: 11/10/89
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Timeline

Quality Engineer

Vodafone Idea Limited
01.2016 - Current

Regional Coordinator

Daimler India Commercial Vehicles
11.2014 - 02.2016

FMC executive

Viom Networks Limited
06.2011 - 10.2015

B.Tech - Electrical, Electronics and Communications Engineering

JIS College of Engineering

Higher secondary -

Barlow Girls’ High School

Secondary -

Barlow Girls’ High School

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Bratati Ghosh