Summary
Work History
Education
Skills
Personal Information
Timeline
Generic

Bratati Ghosh

Quality Engineer
Kolkata

Summary

To succeed in an environment of growth and excellence and to earn a job, which provides opportunity for professional challenge in revolutionary ways and self-development, which helps me to achieve personal as well as organizational goals.

Work History

Vodafone Idea Limited
  • Company Overview: VI is an Indian telecom operator with its headquarter in Mumbai & Gandhinagar
  • It is a pan India integrated GSM operator offering 2G, 4G, VoLTE, VoWiFi service
  • Develops timeline for complaint investigation to ensure that reporting is performed on time & complaints are addressed in a timely manner
  • Works independently to investigate complaints in compliance with company procedure
  • Drive data analysis of quality performance to identify high priority issues relating to complaints, customer satisfaction
  • Playing key role in escalation calls, understanding the severity levels & closing complaints on priority basis
  • Responsive, enthusiastic, team oriented leader with a passion for analytics, people & excellent business performance
  • Motivate develop & direct people as they work, evaluate performance, and provide effective feedback
  • Manage & monitor vendor activity, ability to run large team operations across multiple locations
  • Promote company by proving superior client service and positive interaction
  • Analysis monthly & weekly basis to identify concern areas
  • Communicate regularly with functional head & flag issues to him as needed
  • To provide resolution through optimization, repeater installation, IBS extension
  • Analysis of survey reports & site visits to check the quality & to take remedial action
  • TNPS analysis to ensure that reporting is performed weekly basis
  • Providing training on complaint handling for new employees and cross functional team
  • VI is an Indian telecom operator with its headquarter in Mumbai & Gandhinagar
  • It is a pan India integrated GSM operator offering 2G, 4G, VoLTE, VoWiFi service

Daimler India Commercial Vehicles
  • Company Overview: Currently Daimler India Commercial Vehicles deals with three exciting brands ie., Bharat Benz, Mercedes-Benz and FUSO which are leading brands for the present and the future
  • With these brands, it has a formidable best-in-class portfolio of high-quality reliable trucks which meet the customer's expectations while offering optimal TCO (total cost of ownership), reliability and superior value for money proposition
  • Weekly Sales Pipeline monitoring
  • Regional Sales plan preparing with coordination of Marketing team
  • Tracking of Master Drivers & monitoring their utilization
  • Plan vs Achievement offtake & retail count maintaining
  • To track after sales issues
  • Effective coordination with dealership & head office for smooth operation in daily activities
  • Regular Status up gradation of Debit notes
  • Monthly MIS preparing which includes total TIV model wise and location wise
  • Sales MIS compilation & analysis
  • Accessing DMS Portal for different reports
  • Currently Daimler India Commercial Vehicles deals with three exciting brands ie., Bharat Benz, Mercedes-Benz and FUSO which are leading brands for the present and the future
  • With these brands, it has a formidable best-in-class portfolio of high-quality reliable trucks which meet the customer's expectations while offering optimal TCO (total cost of ownership), reliability and superior value for money proposition

Viom Networks Limited
  • Company Overview: Viom Networks Limited builds, operates, and provides telecom infrastructure, systems, and networks and services for transmission of voice and data communications
  • It also owns cell sites and towers in India
  • The company was formerly known as Wireless Tata Tele Info Services Limited (A Wholly Owned Company of Tata Teleservices Limited) and changed its name to Viom Networks Limited in Sep 2010
  • Tracking all SCM related works in SAP (MRN, ATN, SRN, Other important Codes)
  • Effective co-ordination with O&M team for maintaining uptime within SLA by Using TARANTULA Software
  • 100 % achievement of reconciliation with all customers by segregating accountable events as per MSA
  • No
  • Of alerts raised to clusters in case of SLA / MTTR deviation vs
  • No
  • Of deviations
  • Monthly outage sign off & penalty calculation
  • Data Collation of all outage sign off & penalty calculation as per MSA
  • Timely resolution of sites under dispute as per MSA
  • To provide all requirements with respect to network availability & all infra related issues as per customer requirement
  • Effective co-ordination with field team for 100 % visibility of alarms
  • Outage Report uploading in Tarantula on Daily basis
  • Repeated sites outage analysis & actions to control the same
  • Excessive DG running alarms to be analyzed & issue to be resolved with coordination with field team
  • Sites with less than 50 % alarm generation to be rectified with the help of operator and field team
  • Worked in energy initiative programs
  • Viom Networks Limited builds, operates, and provides telecom infrastructure, systems, and networks and services for transmission of voice and data communications
  • It also owns cell sites and towers in India
  • The company was formerly known as Wireless Tata Tele Info Services Limited (A Wholly Owned Company of Tata Teleservices Limited) and changed its name to Viom Networks Limited in Sep 2010

Education

B.Tech - undefined

JIS college of engineering

Higher secondary - undefined

Barlow girls' high school

Secondary - undefined

Barlow girls' high school

Skills

Communication

Personal Information

  • Father's Name: Mr. Jibananda Ghosh
  • Date of Birth: 11/10/89
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Timeline

Vodafone Idea Limited

Daimler India Commercial Vehicles

Viom Networks Limited

B.Tech - undefined

JIS college of engineering

Higher secondary - undefined

Barlow girls' high school

Secondary - undefined

Barlow girls' high school
Bratati GhoshQuality Engineer