Vodafone Idea Limited
- Company Overview: VI is an Indian telecom operator with its headquarter in Mumbai & Gandhinagar
- It is a pan India integrated GSM operator offering 2G, 4G, VoLTE, VoWiFi service
- Develops timeline for complaint investigation to ensure that reporting is performed on time & complaints are addressed in a timely manner
- Works independently to investigate complaints in compliance with company procedure
- Drive data analysis of quality performance to identify high priority issues relating to complaints, customer satisfaction
- Playing key role in escalation calls, understanding the severity levels & closing complaints on priority basis
- Responsive, enthusiastic, team oriented leader with a passion for analytics, people & excellent business performance
- Motivate develop & direct people as they work, evaluate performance, and provide effective feedback
- Manage & monitor vendor activity, ability to run large team operations across multiple locations
- Promote company by proving superior client service and positive interaction
- Analysis monthly & weekly basis to identify concern areas
- Communicate regularly with functional head & flag issues to him as needed
- To provide resolution through optimization, repeater installation, IBS extension
- Analysis of survey reports & site visits to check the quality & to take remedial action
- TNPS analysis to ensure that reporting is performed weekly basis
- Providing training on complaint handling for new employees and cross functional team
- VI is an Indian telecom operator with its headquarter in Mumbai & Gandhinagar
- It is a pan India integrated GSM operator offering 2G, 4G, VoLTE, VoWiFi service
