Summary
Overview
Work History
Education
Skills
Strength
Timeline
Generic
Bravo Sawhney

Bravo Sawhney

Delhi

Summary

  • Received Bronze award for consecutive 2 quarters for meeting targets and helping others creating healthy environment in the team
  • Collaborator of the month for learning scheduling and doing it simultaneously
  • Got rewards and accolades for efficiently handling critical outage scenarios single handedly
  • Extraordinaire performer for the quarter 3rd 2017 for creating SL report that was used by the team to share data with stakeholders
  • Appreciated for publishing multiple process and client level report on daily basis with accurate data

Overview

19
19
years of professional experience

Work History

Lead Business Analyst

American Express
07.2019 - Current
  • Creating, managing and optimising schedules for various international markets for TLS LACC region .
  • Maintaining regular connects with stakeholders to understand and accomodate changes if required in respective market.
  • Working a integral part of outage management team , assisting stakeholders with timely resolution of technical issues for seamless working.
  • Assisted Singapore team with short range forecasting eventually helping them to meet monthly targets
  • Managing call volume, break optimization
  • Increased team productivity through effective communication, collaboration, and resource management strategies.
  • Generated standard and custom reports to provide insights into business performance.
  • Provided technical support for troubleshooting analytics and reporting issues.

Business Analyst

American Express
12.2014 - 07.2019
  • Publishing reports and data on daily, monthly and yearly basis.
  • Sharing important data and reports with senior management and stakeholders
  • Creating shifts for US market and doing break optimization for multiple markets
  • Held sessions for new hires guiding them about leave policy and other applications
  • Handling leaves, RTA and Dialer at the same time efficiently for GNA US
  • Assisted scheduling team to manage daily timelines for different LOB in the process
  • Have been transport spoc for entire US GNA handling the role efficiently for multiple years

Business Analyst

Genpact
06.2006 - 07.2011
  • Worked as a team captain, managing various tasks with the team while delivering positive output.
  • Worked as a SME for specific LOB assisting new hires
  • SPOC for process competency tests and worked as the complaint SPOC for the process
  • Joined as a customer care professional and was later trained to handle important clients of the business

Education

Bachelor Of Arts - Arts

MDS University
Ajmer
03.2008

Senior Secondary -

All Saints Sr. Sec. School
Ajmer
03.2005

Skills

  • Knowledge of WFM tools Aspect, Genesys,
  • Hands-on experience of GI2, IEX, Pulse, Gax
  • Short range forecasting
  • Scheduling on Genesys and Aspect
  • Engaging team for recreation activities
  • Stakeholder management

Strength

  • Efficient team player with high level of integrity
  • Handling multiple roles simultaneously with positive outcome.
  • Organized and well structured at work and commited towards meeting goals .
  • Learning from past and ensuring a better stand for future.

Timeline

Lead Business Analyst

American Express
07.2019 - Current

Business Analyst

American Express
12.2014 - 07.2019

Business Analyst

Genpact
06.2006 - 07.2011

Bachelor Of Arts - Arts

MDS University

Senior Secondary -

All Saints Sr. Sec. School

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Bravo Sawhney