Brayden Pickrell
Bloomington
Summary
Dynamic Operations Manager with a proven track record at Crew Carwash, excelling in team leadership and process improvements. Enhanced customer satisfaction through effective staff training and quality assurance controls, achieving significant reductions in wait times. Skilled in problem-solving and optimizing workflows to drive operational efficiency.
Overview
16
16
years of professional experience
Work History
Operations Manager
Crew Carwash
05.2022 - Current
- Streamlined daily operations to enhance service delivery and customer satisfaction.
- Managed team performance and ensured adherence to quality standards.
- Implemented process improvements that reduced wait times and increased efficiency.
- Developed training programs for new hires, fostering a strong team culture.
- Analyzed customer feedback to identify areas for operational enhancements.
- Coordinated scheduling and resource allocation to optimize workflow productivity.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
General Manager
Wendys Restaurant
04.2017 - 05.2022
- Oversaw daily operations, ensuring compliance with food safety and cleanliness standards.
- Developed and implemented training programs for staff to enhance service quality and efficiency.
- Managed inventory control, reducing waste through effective stock management practices.
- Analyzed sales trends to optimize menu offerings and improve customer satisfaction scores.
Shift Manager
Sonics Drive In
01.2010 - 01.2017
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Trained and mentored staff to enhance performance and promote teamwork.
- Implemented process improvements that reduced wait times and improved customer satisfaction.
- Managed inventory levels, ensuring proper stock availability for peak service times.
Education
High School Diploma -
Broken Arrow Senior High
Broken Arrow, OK05-2014
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff training
- Policies and procedures implementation
- Staff development
- Onboarding and orientation
- Quality assurance controls
- KPI tracking
Timeline
Operations Manager
Crew Carwash
05.2022 - Current
General Manager
Wendys Restaurant
04.2017 - 05.2022
Shift Manager
Sonics Drive In
01.2010 - 01.2017
High School Diploma -
Broken Arrow Senior High
Highest Achievement Award
Earned this award from the Dale Carnegie Program for truly implementing the course learnings into my professional and personal life.