Brea Pfingston
Greenfield
Summary
Results-driven manager with expertise in strategic planning, team leadership, and operational improvement. Recognized for consistently achieving high productivity and ensuring efficient task completion. Proven ability to excel in communication, problem-solving, and adaptability, fostering seamless project execution and enhancing team cohesion. Committed to driving organizational success through innovative solutions and a collaborative approach.
Overview
8
8
years of professional experience
Work History
Management Trainee
Culver's Restaurant
06.2025 - 08.2025
- Trained across multiple areas of restaurant operations including guest services, food preparation, and shift procedures.
- Learned leadership, inventory, and team management skills in preparation for future management responsibilities.
- Supported managers in maintaining quality, cleanliness, and service standards in a fast-paced environment.
- Demonstrated strong communication and adaptability during onboarding and cross-training.
FTS Member
Chick-fil-A Inc.
09.2023 - 01.2025
- FTS (Field Talent Staff) is a program that utilizes the restaurant knowledge and leadership skills of its staff to train and provide operational support for Grand Openings in other locations.
- Participated in eight Grand Openings across seven states.
- My primary functions were to train and mentor team members on the Pathway Policies and Procedures.
- Periodically, I assumed the role of the training coordinator, which involved trainer rotations, trainer breaks, overall adherence to training SOPs, and providing trainer feedback to the GOS.
- While in Maryland, I was selected to be the leadership coach. This entailed training the restaurant management on store administration, as well as operational requirements.
Manager
Chick-fil-A
04.2020 - 01.2025
- Promoted to closer and trainer in April 2021
- Trained team members on the correct policies and procedures
- Internship during the summer of 2021.
- Focused on business management, interview processes, and applying leadership techniques obtained during the program.
- Promoted to manager in May 2022.
- Led team in daily operational activities, ensuring high-quality service and customer satisfaction.
- Responsible for interviewing, hiring, training, coaching, and providing corrective action as necessary.
- Developed and implemented training programs for new staff, enhancing onboarding experience and retention rates.
- Provide quality monitoring to ensure food safety, cleanliness, and improve customer satisfaction.
- Identify trends and make recommendations for continuous improvement and growth opportunities within the team.
- Provided leadership during times of organizational change or crisis situations.
Produce Lead
Needlers Fresh Market
10.2017 - 04.2019
- Promoted to produce in 2018 to further develop leadership skills.
- Established and maintained a positive, professional relationship with customers.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Volunteered to assist other departments whenever help was needed.
- Assisted management in creating store displays to increase sales.
Education
Bachelor of Business Administration -
Ball State University
01.2022
Skills
- Maintains composure under tight deadlines
- Surpassing customer satisfaction goals
- Skilled in prioritizing responsibilities
- Effective time management
- Multitasking proficiency
- Outstanding customer support
- Strong oral and written communication skills
- Effective communication skills
- Collaborative leadership
- Experienced with Google Docs Editors
References
- Jeremiah Abbott, (317)385-0726, Jeremiah.talent1@gmail.com
- Nicole Nelson, (317)657-5236, nicoletusan@yahoo.com
- Ava Sleeth, (317)306-0169
Timeline
Management Trainee
Culver's Restaurant
06.2025 - 08.2025
FTS Member
Chick-fil-A Inc.
09.2023 - 01.2025
Manager
Chick-fil-A
04.2020 - 01.2025
Produce Lead
Needlers Fresh Market
10.2017 - 04.2019
Bachelor of Business Administration -
Ball State University
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