Breacy'a Belton
Indianapolis
Summary
Highly motivated and accomplished professional with an extensive knowledge and background in management, customer service, mentoring, education, counseling, and plan development. Highly adaptable to an ever-changing environment. Proficient in working with diverse communities and ethnic groups helping break down challenges and address special needs while providing excellent customer service, and leadership. Well-developed interpersonal skills with the ability to motivate and direct others in a supportive and cooperative team environment. Results-driven with the proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
15
15
years of professional experience
Work History
Park Manager I
City of Indianapolis
11.2017 - Current
- Oversaw compliance local regulations pertaining to parks management standards.
- Developed strategic plans to increase awareness of the park''s offerings and attract more visitors.
- Boosted overall safety by conducting regular risk assessments, staff trainings, and emergency drills.
- Optimized staff performance through regular training sessions focused on customer service excellence.
- Improved employee retention rates by fostering a positive work environment and offering growth opportunities.
- Enhanced park visitor satisfaction by implementing new programs and events tailored to diverse interests.
- Collaborated with local stakeholders in preserving historical sites within the park''s boundaries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Career Pathways Specialist
Excell Center
07.2011 - 11.2017
- Enhanced student career development by conducting individual counseling sessions and group workshops.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Developed career and education plans based on individual needs.
- Enhanced community outreach to bring in new candidates, highlight programs and meet targets.
- Built and maintained relationships with college admissions offices.
- Assisted with admissions process, financial aid process and obstacles that arose.
- Evaluated transcripts and standardized test scores to recommend appropriate course placements and accommodations for incoming students.
Customer Service Representative
Grange Insurance Group
01.2010 - 07.2011
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Education
Master of Science - Management / Organizational Leadership
Indian Wesleyan University
MarionSkills
- Organization and Time Management
- Coaching and Mentoring
- Dispute mediation
- Training and mentoring
- Team building
- Microsoft office proficiency
- Leadership development
- DocuSign
- Facility oversight
- Customer service
- Time management
- Teamwork and collaboration
- Attention to detail
- Proficient in Microsoft Office
- Budget administration
- Recreation planning
- Teamwork
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Written communication
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
Timeline
Park Manager I
City of Indianapolis
11.2017 - Current
Career Pathways Specialist
Excell Center
07.2011 - 11.2017
Customer Service Representative
Grange Insurance Group
01.2010 - 07.2011
Master of Science - Management / Organizational Leadership
Indian Wesleyan University
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