Breanna Fields
Lawrenceburg,IN
Summary
Dedicated professional with extensive experience in credit management and team supervision. Known for effective communication and collaboration, optimizing revenue processes, and resolving discrepancies to enhance patient satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Credit Specialist
Ensemble Health Partners
Blue Ash, OH
10.2023 - Current
- Managed credit assessments and approvals for patient accounts, ensuring compliance with financial policies.
- Collaborated with healthcare providers to resolve billing discrepancies and optimize revenue cycle processes.
- Analyzed patient financial data to identify trends and recommend improvements in credit practices.
- Processed refunds to patients and insurances
- Optimized credit refunds and insurance refunds, improving operational efficiencies by over 50%.
Customer Service Representative
Mercy Health
Cincinnati, OH
07.2019 - 09.2023
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Coordinated with healthcare teams to facilitate seamless patient communication and service delivery.
- Educated patients on available health services and resources, enhancing their understanding of care options.
- Streamlined appointment scheduling processes, reducing wait times and improving overall workflow efficiency.
- Led efforts to maintain compliance with healthcare regulations, ensuring adherence to industry standards in customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled over 100 calls a day over achieving my expectations.
Shift Manager
McDonald's
Lawrenceburg, IN
04.2012 - Current
- Supervised daily operations, ensuring quality and efficiency across all shifts.
- Trained and mentored team members on best practices and customer service standards.
- Implemented inventory management processes, reducing waste and optimizing supply levels.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Coordinated staff scheduling to maintain optimal staffing levels during peak hours.
- Monitored food safety protocols, ensuring compliance with health regulations at all times.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Successfully drove new product lines to increase annual profits by 30%.
Education
Associate of Science - Criminal Justice
Ivy Tech Community College of Indiana
Indianapolis06.2018
High School Diploma -
East Central High School
St. Leon, IN06.2014
Skills
- Telephone and email etiquette
- Effective communication
- Documentation review
- Credit analysis
- Teamwork
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Active listening
- Self motivation
Accomplishments
- Achieved 100 percent accuracy through effectively helping with a task needed within my team.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
Timeline
Credit Specialist
Ensemble Health Partners
10.2023 - Current
Customer Service Representative
Mercy Health
07.2019 - 09.2023
Shift Manager
McDonald's
04.2012 - Current
Associate of Science - Criminal Justice
Ivy Tech Community College of Indiana
High School Diploma -
East Central High School