Breanna Grant
Indianapolis
Summary
Detail-oriented Customer Service Representative with a proven track record in order processing and complaint resolution. Strong communication skills and a commitment to maintaining positive customer relationships drive satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Geodis Logistics
Plainfield
03.2022 - 01.2026
- Interacted with customers via phone, email, or in person to receive orders and service changes.
- Resolved billing and service complaints, escalating unresolved issues to designated departments for timely resolution.
- Processed customer orders and receipts, ensuring all information was accurately inputted.
- Generated necessary paperwork for customer work orders, checking for special requests and updating inventory records.
- Coordinated last-minute shipping requests with transportation departments to expedite order fulfillment.
- Monitored order statuses and provided customers with timely updates on shipping and tracing.
- Verified invoicing accuracy by cross-referencing computer-generated invoices with customer accounts.
- Fostered customer relationships through prompt and courteous responses to inquiries and complaints.
Wave Planner
Geodis Logistics
Plainfield
08.2020 - 03.2022
- Processed customer orders and delegated tasks to appropriate personnel.
- Collaborated with CSR and operations supervisor to optimize shipping schedules and determine labor requirements for rework projects.
- Assisted supervisory personnel in managing activities across multiple accounts.
- Performed rework and repacking of products to fulfill specific customer requests.
Material Handler
Geodis Logistics
Plainfield
08.2018 - 08.2020
- Receiving, storing, moving, and distributing materials
- Conveys materials and items from receiving or production areas to storage or other designated areas
- Interpreted production schedules and orders to accurately identify materials for movement and distribution
- Sorted and organized materials on racks and shelves by size, type, style, color, or product code to maintain efficient inventory management
- Assembled customer orders from stock, ensuring accurate placement on pallets and shelves for streamlined order fulfillment
Education
High School Diploma -
Bedford North Lawrence High School
Bedford, IN05-2017
Skills
- Customer relationship management
- Complaint resolution
- Order processing
- Invoicing verification
- Shipping coordination
- Inventory management
- Data entry
Timeline
Customer Service Representative
Geodis Logistics
03.2022 - 01.2026
Wave Planner
Geodis Logistics
08.2020 - 03.2022
Material Handler
Geodis Logistics
08.2018 - 08.2020
High School Diploma -
Bedford North Lawrence High School