Summary
Overview
Work History
Education
Skills
Timeline

Breanna Taflinger

Bloomington

Summary

Dynamic and service-oriented professional with a proven track record at Purity Nails, excelling in customer relations and effective communication. Skilled in appointment scheduling and office administration, I streamlined front desk operations, enhancing efficiency and ensuring a welcoming environment for clients. Detail-oriented with strong organizational skills, I consistently resolved customer inquiries and maintained accurate records.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

11
11
years of professional experience

Work History

Receptionist

Purity Nails
08.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Responded to inquiries from callers seeking information.

Barista

Starbucks
01.2018 - 08.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Lifeguard

Mitchell City Pool
04.2014 - 08.2018
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.

Cashier

Jay C
01.2017 - 01.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Certificate - Medical Assisting

Vincennes University, Vincennes, IN
01-2020

Mitchell High School, Mitchell
03-2018
  • Honor Roll

Skills

  • Effective organizational skills
  • Time management
  • Effective communication skills
  • Detail-oriented data management
  • Telephone skills
  • Organization skills
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling
  • Greeting and seating clients
  • Appointment scheduling
  • Office administration
  • Schedule management
  • Professional demeanor
  • Documentation and reporting
  • Typing speed
  • Service-oriented mindset
  • Experienced with software applications

Timeline

Receptionist - Purity Nails
08.2024 - Current
Barista - Starbucks
01.2018 - 08.2021
Cashier - Jay C
01.2017 - 01.2018
Lifeguard - Mitchell City Pool
04.2014 - 08.2018
Vincennes University - Certificate, Medical Assisting
Mitchell High School - ,

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Breanna Taflinger