Breanna Zagorski
Dr. Tavel
MUNCIE,IN
16
years of professional experience
Experienced optical professional with over 16 years of leadership, retail management, patient care, and eyewear sales experience. Proven ability to lead teams, improve office operations, deliver exceptional customer service, and recommend personalized vision solutions.
Work History
Assistant Manager
2 Years 4 Months- Assist Office Manager in streamlining daily operations and workflow.
- Coach and support staff to improve performance and patient satisfaction.
- Schedule appointments and verify vision insurance and benefits.
- Recommend personalized frame and lens solutions.
- Deliver exceptional customer service and contribute to sales goals.
Lead Optician
3 Years 6 Months- Managed Optical Department inventory.
- Purchased frames and maintained vendor relationships.
- Trained new employees and provided patient care.
- Performed vision billing.
- Recommend personalized frame and lens solutions.
Office Manager
1 Year 11 Months- Managed daily operations,staff,and performance goals.
- Recruited, trained, and developed team members.
- Resolved customer concerns and ensured excellent patient care
Frame and Lens Specialist
1 Year 3 Months- Assisted patients with eyewear selection.
- Trained employees.
- Performed Vision billing and coding.
Retail Manager
6 Years 10 Months- Supervised retail operations.
- Managed inventory.
- Led customer service initiatives.
Education
- Business Administration
High School Diploma
Skills
Optical Sales
Leadership
Team Development
Office Management
Vision Insurance Verification
Appointment Scheduling
Patient Care
Inventory Management
Vision Billing and Coding
Customer Service
Timeline
Assistant Manager
Dr. Tavel
04.2024 - CurrentRead More
Lead Optician
Lamberson and Malott Eyecenter
10.2020 - 04.2024Read More
Office Manager
Dr. Tavel
10.2018 - 09.2020Read More
Frame and Lens Specialist
Family Vision Care
06.2017 - 09.2018Read More
Retail Manager
LensCrafters
08.2010 - 06.2017Read More
Ivy Tech Community College
from Business Administration
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Daleville Jr./ Sr. High School
High School Diploma
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