Brenda Lopez Vasquez
Jasper,IN
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
12
12
years of professional experience
Work History
HR Administrative Assistant
Kimball International
03.2022 - Current
- My role at Kimball is, Translating interviews - in Spanish, Scheduling interview, Responsible for calling applicants, Helping Employees with benefits, enrollments, ADP, translating any kind of situations that's going on and many more.
- Improved employee satisfaction with benefits administration by simplifying enrollment process and providing informative resources.
- Expedited hiring decisions by creating detailed candidate profiles for manager review after interviews were completed.
Full Time Sales Associate
Hibbett Sports
03.2021 - 03.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Telecommunications Operator
Jasper Engines And Transmissions
04.2021 - 10.2021
- Customer service
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Maintained detailed records of interactions with customers for future reference and problem resolution assistance.
- Enhanced customer satisfaction by efficiently addressing and resolving technical issues in timely manner.
- Streamlined communication channels for improved call routing, resulting in reduced wait times for callers.
- Properly directed inbound calls in phone queues to improve call flow by 3 min.
- Assisted over 75 customers daily by answering questions and transferring to appropriate departments.
Sales Associate/ Key Holder -Manager In Training
Estée Lauder
02.2018 - 02.2020
- Demonstrate products on clients (this include hand / face demonstrations and mini facials) - Deliver highest levels of service to clients which will result in increased productivity - Stay connected with clients by actively using client registry toll (POS System, File Card on line, etc.) for phone calls, product lances, events and appointments - Follow and implement all corporate visual standards, including display, signage, lighting and props - Assist on flow of merchandise from stock areas to selling floor in timely and organized manner - Assist in preparation and execution of cost effective events to generate additional sales - Maintain clean, safe sales and stocks area and resolve maintenance issues on timely basis - Effectively open and close store following company policy and procedures - Present positive attitude towards Company, product and staff - Manage time, establish priorities and delegate effectively to meet goals and objectives
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Developed client rapport for better customer satisfaction and repeat business.
- Managed team of sales associates, providing guidance and support to improve overall performance.
- Organized product displays to attract potential buyers and increase sales conversions.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Reduced skin issues for clients by recommending appropriate products and routines.
- Enhanced client satisfaction by providing personalized skin care consultations and treatments.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
Cook/Prep/Cashier/Server
Cove Cafe Angle Island
03.2012 - 10.2017
- Maintained clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Enhanced event attendee experience by assisting in planning and execution of various activities.
- Contributed to successful events by coordinating with vendors, managing logistics, and providing support to organizers.
- Collaborated with kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
Sales Associate/Key Holder
Sunglass Hut / Luxottica Retail
03.2016 - 06.2017
- Fixing & selling sunglasses
- Responsible of taking inventory in daily bases
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Effectively managed store inventory to ensure optimum stock levels and minimize loss due to theft or damage.
- Collaborated with fellow Key Holders and Sales Associates to create positive work environment focused on teamwork and achieving goals.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased product offerings effectively.
- Handled cash register operations accurately while adhering to company policies regarding returns, exchanges, and refunds.
- Completed store opening and closing procedures.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Opened inventory boxes and restocked shelves.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Processed cash, credit, debit, and check payments.
- Trained and mentored new employees.
- Counted out cash drawers and balanced totals.
Sales Associate/Key Holder
Janie and Jack Clothing Store
10.2014 - 11.2015
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Answered questions about store policies and addressed customer concerns.
- Wrapped gift boxes
Education
High School Diploma -
San Rafael High School
San Rafael, CA06.2014
Skills
- POS
- Communication skills
- Microsoft Powerpoint
- Retail Management
- Cash register
- Microsoft Office
- Negotiation
- Sales
- Leadership
- Translation
- Pricing
- Commercial Cleaning
- Interviewing
- Front desk
- Key Holder
- Human resources
- Organizational Skills
- Administrative experience
- Retail sales
- Marketing
- Conflict management
- Very good at Multitasking, Communication, Self Motivations & being a Team Leader (5 years)
- Heavy lifting
- Recruiting
- Cash Handling
- Fluent
- Computer skills
- Payroll
- Serving Experience (6 years)
- Typing
- Cash handling
- Product demos
- Telecommunication
- Merchandising
- Childcare
- Windows
- Office management
- Front Desk
- Customer service
- Medical terminology
- Store Management Experience
- Assistant Manager Experience (4 years)
- Product Demos
- Experience with children
- Cooking
- Spanish
- Upselling
- Spanish (10 years)
- Childcare (1 year)
- Management
- Sales Management
- Serving
- Customer support
- Supervising experience
- Microsoft Excel
- Sales management
- English
- Bilingual
- Accounting
- Cash
- Interpretation
- Retail Sales (8 years)
- Employee Orientation
- Shipping & receiving
- Certifications and Licenses
- Driver's License
- Employee Scheduling
- Inventory Monitoring
- Customer Service
- Store Opening and Closing
- Bank Deposits
- Stocking and Cleaning
- Team Meetings
- Cash Drawer Balancing
- Sales Coaching
- Workplace Safety
- Team Training
- Office Administration
- Job Description Development
Additional Information
- Authorized to work in the US for any employer Authorized to work in the US for any employer
Languages
Spanish
Full Professional
English
Full Professional
Timeline
HR Administrative Assistant
Kimball International
03.2022 - Current
Telecommunications Operator
Jasper Engines And Transmissions
04.2021 - 10.2021
Full Time Sales Associate
Hibbett Sports
03.2021 - 03.2022
Sales Associate/ Key Holder -Manager In Training
Estée Lauder
02.2018 - 02.2020
Sales Associate/Key Holder
Sunglass Hut / Luxottica Retail
03.2016 - 06.2017
Sales Associate/Key Holder
Janie and Jack Clothing Store
10.2014 - 11.2015
Cook/Prep/Cashier/Server
Cove Cafe Angle Island
03.2012 - 10.2017
High School Diploma -
San Rafael High School
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