Brenda Sanchez-Loeza
Lafayette
Summary
Detail-oriented professional with over six years of experience in branch operations. Known for exceptional communication and teamwork skills, delivering efficient administrative support and enhancing member satisfaction through effective problem resolution.
Overview
13
13
years of professional experience
Work History
Lead Member Consultant
Purdue Federal Credit Union
Lafayette
09.2017 - 05.2024
- Resolved member issues through effective communication and problem-solving skills.
- Supported branch operations by performing administrative tasks efficiently.
- Communicated with members regarding account information, transactions and inquiries.
- Processed loan applications and verified member information accurately.
- Assisted Spanish-speaking members with transaction and loan processing.
- Provided notary services to members.
- Provided training to new employees to enhance the member experience.
- Supported branch management with projects related to sales goals or strategic initiatives.
- Reconciled discrepancies between teller work and computer system totals.
Shift Manager
McDonald's Restaurant
Lafayette
02.2011 - 08.2017
- Supervised staff during peak hours to ensure efficient service flow.
- Trained new employees on food safety and customer service standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints swiftly to enhance dining experiences.
- Conducted performance evaluations to provide feedback and support employee development.
- Managed daily cash intake by counting out registers and tabulating profits.
Education
Bachelor of Science - Business Administration
Indiana Wesleyan University
Marion, IN05-2027
Associate of Science - Business Administration
Ivy Tech Community College
Lafayette, IN06-2016
Skills
- Administrative support
- Excellent communication
- Team collaboration
- Office equipment operation
- Critical thinking
- Attention to detail
- Problem-solving
- Recordkeeping and bookkeeping
- Fluent bilingual communication in Spanish
Languages
Spanish
Professional
Timeline
Lead Member Consultant
Purdue Federal Credit Union
09.2017 - 05.2024
Shift Manager
McDonald's Restaurant
02.2011 - 08.2017
Bachelor of Science - Business Administration
Indiana Wesleyan University
Associate of Science - Business Administration
Ivy Tech Community College