Brenda Michelle Perez-Xique
Indianapolis
Summary
Dynamic and results-driven professional with hands-on experience at Amazon as a Sort Associate and Ambassador. Skilled in multitasking, problem-solving, and enhancing team collaboration in fast-paced environments. Proven ability to train new hires, coach peers, and sustain standard work processes while upholding safety standards. Recognized for leading by example to ensure package flow efficiency, operational accuracy, and high team performance. Committed to continuous improvement and operational excellence.
Overview
7
7
years of professional experience
Work History
Sort Associate/Ambassador
Amazon
Greenwood
02.2021 - Current
- As an associate, I was able to get trained and gain experience in all paths.
- As a Learning Ambassador, I trained new hires on Amazon's operational procedures, safety protocols, and job responsibilities.
- Providing exceptional customer service by helping with package-related issues and maintaining communications with customers and drivers.
- Sorted and organized high volumes of inbound packages, ensuring timely and accurate delivery preparation based on size, weight, and delivery.
- Collaborating actively with the team at Amazon, I was able to gain the ability to multitask and improve communication.
- Support the oversight of cluster operations to guarantee efficient management and processing of orders in designated areas.
- Encourage and uphold a secure workplace by recognizing possible dangers, and ensuring adherence to safety guidelines.
- As an SSD owner, I ensure all delivery routes are dispatched on time and according to schedule.
- Resolve driver-related problems, maintain daily/weekly reports for performance tracking, and communicate effectively with drivers and internal teams to ensure smooth operations.
Server
El Sabor Mexican and Chinese Food
Indianapolis
02.2019 - 06.2022
- Provide high-quality, friendly, and professional service to customers per shift to ensure a positive dining experience.
- Communicating with kitchen staff to ensure the timely delivery of orders.
- Work actively with the team to ensure smooth restaurant operations, demonstrating strong teamwork in high-pressure environments.
- Resolving any issues with customers' complaints quickly and effectively. Having a calm demeanor to avoid causing any negative experiences for the customer and turning them into a positive one.
- Effectively managed multiple customer orders simultaneously, ensuring timely and accurate service.
Education
High School Diploma -
Southport High School
Indianapolis, IN05-2020
Some College (No Degree) - Liberal Arts
Indiana University, Purdue University Indianapolis
Indianapolis, INSkills
- Workplace Safety
- Management Support
- Multitasking Abilities
- Problem Solve
- Time Management
- Computer Skills
- Active Listening
- Team Collaboration
- Bilingual
- Safety Member (ASC)
- Learning Ambassador
- Inventory and restocking
- Organizational Skills
- Working with limited resources
Languages
Spanish
Native/ Bilingual
Japanese
Elementary
Timeline
Sort Associate/Ambassador
Amazon
02.2021 - Current
Server
El Sabor Mexican and Chinese Food
02.2019 - 06.2022
High School Diploma -
Southport High School
Some College (No Degree) - Liberal Arts
Indiana University, Purdue University Indianapolis