Summary
Overview
Work History
Education
Skills
Volunteer Experience
Awards
Accomplishments
Affiliations
References
Timeline
Generic
Brendan Osweiler

Brendan Osweiler

Plainfield

Summary

Dynamic professional with extensive experience at GEICO, excelling in claims management and compliance. Proven track record in mediation and conflict resolution, successfully avoiding lawsuits and reducing legal fees. Strong analytical skills and a commitment to customer service excellence drive performance improvements and enhance operational efficiency.

Overview

20
20
years of professional experience

Work History

Veterans Leadership Development Program

Government Employees Insurance Company
04.2022 - Current
  • Successfully worked in all levels of auto claims including TCR1, TCR2 (attorney represented) and CU (litigation & catastrophic injuries) and ICS Supervisor
  • Led multiple successful mediations which avoided additional legal fees and a lawsuit for our named insureds
  • Supervised claims adjusters from first notice of loss through completion of the claims process
  • Responded to Department of Insurance inquiries regarding complaints against GEICO as a company
  • Audit all levels of claims files to ensure compliance with legal and regulatory obligations
  • Create and implement coaching plans based on adjuster metrics
  • Analyze trends in performance in order to improve adjuster performance

Senior Operations & Public Affairs Non-Commissioned Officer

United States Army
05.2005 - 08.2024
  • Represented 1st Infantry Division Headquarters in media interactions, providing written responses to US and allied news organizations.
  • Managed daily operations encompassing logistics, training, budget, and administration.
  • Coordinated travel for Association of the United States Army convention and supported Army Ten Miler event outside Pentagon.
  • Served as liaison between unit and senior officials, attending meetings with Lieutenant Colonel and Major General ranks.
  • Executed coordination of 61 flights via fixed and rotary wing aircraft, planning over 70 missions in southern Iraq.
  • Acted as liaison between 1st Infantry Division and State Department officials in Iraq.
  • Contributed to security team processing up to 1200 local nationals daily using Biometrics Automated Toolset, identifying potential threats.
  • Counseled senior leadership on intelligence reports to reduce organizational risk.

Education

Bachelor of Arts - Liberal Studies

Thomas Edison State University
01.2010

Skills

  • Claims management and compliance
  • Risk assessment and analysis
  • Mediation and conflict resolution
  • Customer service excellence
  • Analytical skills

Volunteer Experience

  • Coach, Plainfield Junior Basketball League, 01/01/10, Present
  • Sheltering Wings Domestic Violence Ctr.
  • Westside Church of the Nazarene

Awards

  • Army Commendation Medal (3)
  • Army Achievement Medal (3)
  • Good Conduct Medal (1)
  • Indiana Commendation Medal (1)
  • Army Reserve Component Achievement Medal (2)
  • Iraq Campaign Medal w/Bronze Star (1)

Accomplishments

  • Army Good Conduct Medal
  • Army Commendation Medal
  • Army Achievement Medal
  • Bronze Star with "V" device
  • Iraqi Campaign Medal
  • Indiana Commendation Medal

Affiliations

  • Youth Basketball Coach (15 years)
  • Member of Westside Church of the Nazarene

References

References available upon request.

Timeline

Veterans Leadership Development Program

Government Employees Insurance Company
04.2022 - Current

Senior Operations & Public Affairs Non-Commissioned Officer

United States Army
05.2005 - 08.2024

Bachelor of Arts - Liberal Studies

Thomas Edison State University

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Brendan Osweiler