Summary
I’m a human Swiss Army Knife with an unbridled sense of curiosity, a knack for translating customer insights into innovations, and a bias towards action. I extract order from chaos, a skill that I’ve used to develop authentication and encryption products from concept to launch. I get stuff done—quickly, correctly, and without oversight.
Work History
Director of Product Management
Nok Nok Labs
- Built a strong authentication suite and an ambitious industry initiative to eliminate passwords. Defined a new standard (FIDO, now known as the W3C WebAuthn standard), spurred adoption, and grew revenues from zero to $4M annually.
- Defined product vision and roadmap, and drove product (iOS, Android, Windows, Linux) from concept to launch with a distributed agile team of 35 engineers and 1 direct product management report.
- Led first customer technical engagements (PayPal, Alipay, DOCOMO), and deployed usable, secure mobile payments for 750M+ users and 1M+ merchants in 27+ countries.
- Integrated fingerprint and iris biometric authentication into 150M+ Samsung, Sony, Fujitsu, and Sharp mobile devices in 150 countries to bootstrap the FIDO ecosystem.
- Refocused strategy from PC to mobile, identified new use cases to broaden addressable market, differentiate, and extend runway until adoption of standard reached critical mass.
- Coordinated with OEM, operating system, browser, and biometrics vendors to grow FIDO Alliance to 250+ members, finalize the FIDO protocol, and deliver first certified products.
- Nurtured close relationships with key partners (Google, Microsoft, Qualcomm, Intel, and others) to gain early access to technology, first mover advantage, and industry goodwill.
- Prepared board-facing product updates, and crafted investor / partner due-diligence materials enabling the company to secure $50M+ in venture capital and strategic funding.
Senior Product Marketing Manager
Symantec
- Integrated SaaS products from three acquisitions into messaging, tools, training, and programs for the newly-formed Data Protection portfolio (Data Loss Prevention, Encryption, Authentication).
- Built and executed RSA SecurID competitive displacement program generating $21.2M in pipeline and 50+ deals at major customers, including Eli Lilly, E-Trade, and NFCU.
- Trained 1250+ global sales representatives and specialists, resulting in 134% of global FY2011 sales plan (and 256% of the US plan) for my products within three quarters.
- Crafted messaging, tools, and training for the releases of Symantec VIP, VIP Intelligent Authentication, Fraud Detection Service, and a partner integration with Intel.
- Reviewed press and analyst relations, garnering prominent positive coverage by Gartner, Forrester, IDC, The New York Times, Dark Reading, eWeek, and SC Magazine.
Director of Marketing
PGP TrustCenter (acquired by Symantec)
- Led pre-acquisition marketing due diligence, and post-acquisition lead generation programs responsible for $3M in pipeline in the first 90 days, including $2M in new business.
- Aligned product messaging with the PGP Encryption Platform portfolio messaging and overhauled all sales tools and training materials to enable US-based inside sales team.
Product Manager (3 years), Product Marketing Manager (1 year)
PGP Corporation (acquired by Symantec)
- Managed five products in an award-winning, category-defining integrated data security portfolio, and delivered $40M+ revenue and 25% annual growth over three years.
- Developed MRDs and PRDs for two major releases of the flagship policy console, Universal Server, and email encryption gateway, Universal Gateway Email.
- Drove all aspects of Command Line development from concept to launch, including go-to-market strategy that delivered $5M+ in revenue the first year.
Senior Product Manager, Technical
Amazon
- Current
- Building Echo Spatial Perception (ESP), a SaaS-based machine learning service which knits together multiple Alexa-enabled devices into a cohesive experience by identifying the best device to hear, acknowledge, and act on a request.
- Launched cloud-based ESP globally, increasing ESP’s accuracy identifying the closest device from 79% to 92%, and reducing partner on-boarding from 16 weeks to 2 weeks.
- Coordinated delivery of ESP support for all Amazon and partner devices, including all Echo Family Devices (Echo, Plus, Dot, Show, Show 5, Input, Studio, Flex), Fire Tablets, and Fire TV Cube.
- Delivered ESP support for Alexa for Mobile Accessories, enabling the launch of LG Emma, Moto X4, Echo Auto, Echo Buds, Echo Frames, and other forthcoming Alexa-enabled wearable, hearable, and peripheral devices.
- Transitioned ESP on-boarding and beta responsibility to respective device QA teams, and standardized beta program execution to scale adoption of ESP while maintaining flat headcount.
Education
BASc (with Honors) - School of Engineering Science
Certificate in Engineering - undefined
GPA: Distinction
MBA - Strategic Management Specialization
Skills
- Influencer: I establish credibility, drive consensus, and lead without authority using my technical and business expertise, my upbeat attitude, and my sense of humor
Accomplishments
- Defined a new authentication standard (FIDO, now W3C WebAuth), deployed it to 150M+ devices from leading mobile manufacturers and 750M+ mobile payments users while growing annual revenues from zero to $4M.
- Integrated three Symantec acquisitions, delivered sales tools and training, and executed programs generating $21.2M in pipeline and 250%+ of US sales plan in three quarters.
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
PATENTS, PUBLICATIONS, PRESENTATIONS
- Patents: Granted US patents #9015482, #9172687, #9219732, #9305298, #9367676, #9736154, # 9855993, #10404754.
- Book: JXTA. Indianapolis, IN, New Riders, 2002. 488 pgs. Available in English, Japanese, and Korean editions.
- Presentations: ProductCamp Silicon Valley, RSA Innovation Sandbox, Money 20/20 Launchpad 360, Global Platform TEE Summit, Cloud Identity Summit, Symantec Vision, BookCamp.
Timeline
University of British Columbia - MBA, Strategic Management Specialization
University of Sussex - Certificate in Engineering,
Senior Product Manager, Technical - Amazon
- Current
Product Manager (3 years), Product Marketing Manager (1 year) - PGP Corporation (acquired by Symantec)
Director of Marketing - PGP TrustCenter (acquired by Symantec)
Senior Product Marketing Manager - Symantec
Director of Product Management - Nok Nok Labs
Simon Fraser University - BASc (with Honors), School of Engineering Science