Brenna Crutchfield
Lafayette
Summary
Dynamic customer service professional with a proven track record at Cintex, excelling in problem resolution and relationship building. Adept at enhancing customer satisfaction through active listening and effective communication. Skilled in data entry and conflict resolution, consistently delivering exceptional service and support in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cintex
Remote
04.2024 - 01.2025
- Assisted customers with inquiries via phone, chat, and email, enhancing overall customer satisfaction.
- Resolved customer issues by adhering to company policies and procedures, ensuring compliance and consistency.
- Supported team during peak times, ensuring timely responses to customer inquiries and eftectively addressing complaints.
Dispatcher Coordinator
Phoenix Paramedic Solutions
Lafayette, IN
01.2023 - 01.2024
- Coordinated scheduling and routing of paramedic units to enhance service delivery efficiency.
- Monitored ongoing calls and updated field personnel with real-time information.
- Maintained accurate records of calls, dispatches, and unit statuses daily.
- Ensured compliance with safety regulations and operational protocols consistently.
- Collaborated with healthcare providers to streamline patient handoffs and ensure continuity of care.
Wait Staff Member
Texas Roadhouse
Lafayette, IN
06.2021 - 02.2023
- Took accurate orders and communicated them effectively to kitchen staff, ensuring timely preparation.
- Took orders for food and drinks and delivered them to guests
- Served food and beverages promptly, prioritizing cleanliness to enhance guest experience.
- Cleared and reset tables efficiently during peak hours, facilitating quick turnover and improving service speed.
Sanitation Worker
Van Drunen Farms
Crown Point, IN
08.2020 - 07.2022
- Developed and executed corrective action plans to elevate sanitation operations.
- Identified and implemented improvements in cleaning processes, enhancing overall effectiveness.
- Implemented best practices for waste disposal and recycling efforts.
- Coordinated supplies and equipment for sanitation tasks, ensuring operational readiness.
Education
Certified CHW And CRS - Community Health Worker And Certified Recovery Spe
Division of Mental Health And Addiction FSSA NorthEast In.
Lafayette, IN12.2022
High School Diploma - Core 40
CPHS
Crown Point01.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Scheduling
- Product knowledge
- Order processing
- Documentation
- Prioritization
- Product sales
- Product and service solutions
- Sales expertise
- Retail store support
- Stock management
Certification
12/2022
Community Health Worker And Certified Recovery Specialist:
Division of Mental Health And Addiction
FSSA
Northeast Indiana
01/2011
High School Diploma:
CPHS
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Cintex
04.2024 - 01.2025
Dispatcher Coordinator
Phoenix Paramedic Solutions
01.2023 - 01.2024
Wait Staff Member
Texas Roadhouse
06.2021 - 02.2023
Sanitation Worker
Van Drunen Farms
08.2020 - 07.2022
Certified CHW And CRS - Community Health Worker And Certified Recovery Spe
Division of Mental Health And Addiction FSSA NorthEast In.
High School Diploma - Core 40
CPHS