Brent White
Indianapolis
Summary
A self-motivated professional, who works great under pressure. Enjoys new challenges, a team player and dedicated to the business. A strong team builder, with the ability to manager multiple projects simultaneously, all while maintaining a clear perspective of goals and objectives. A high sense of urgency in recognizing areas of opportunity to capitalize. An ambitious learner, with a passion for coaching & development. Innovative with strategies that will help drive results.
Overview
13
13
years of professional experience
Work History
Main Bank Manager
Winner's Circle OTB
08.2019 - Current
- Responsible for balancing all bill, coin, check, etc. for the Sportsbook and Horse Racing vaults.
- Protected company assets with strategic risk management approaches.
- Creating and Maintaining currency orders between both vaults, to ensure all departments can fulfill their daily duties.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Assessed employee performance and developed improvement plans.
- Filing all documentation electronically & physically, to ensure records are organized and easily accessible.
Customer Service Supervisor
American Specialty Health
01.2018 - 01.2019
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems, and how to deliver hospitable, professional service while adhering to set service models.
- Managed payroll daily/weekly, ensuring that any FMLA/ADA, PTO/VTO, tardiness and absence was accounted for.
- Conducted quarterly & yearly reviews.
Customer Service Supervisor
Finish Line Corporate Office
06.2010 - 05.2018
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached 25-30 team members through day-to-day work and complex problems, sharing best practices to ensure premium service.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Leadership Development provided to supervisor team and up and coming agents, whom have expressed interest in growth within company.
Education
High School Diploma -
Warren Central High School
Indianapolis05.2009
Skills
- Coaching
- Effective Communication
- Team Building
- New Hire Training
- Inventory Management
- Human Resource Processes
- Conflict Resolution
- Project Management
- Leadership Development
Timeline
Main Bank Manager
Winner's Circle OTB
08.2019 - Current
Customer Service Supervisor
American Specialty Health
01.2018 - 01.2019
Customer Service Supervisor
Finish Line Corporate Office
06.2010 - 05.2018
High School Diploma -
Warren Central High School
Similar Profiles
Brittany HoldenBrittany Holden
Home Health Aide at Winner's Community Health ServicesHome Health Aide at Winner's Community Health Services
Brooke RivetteBrooke Rivette
Cashier/Jewelry Sales Associate at Winner'sCashier/Jewelry Sales Associate at Winner's
Alec FriedmanAlec Friedman
Cashier at Winner's New York PizzaCashier at Winner's New York Pizza