Breona Thompson
Charlestown
Summary
Dynamic professional with a proven track record at The Finishing Touch 1 LLC, excelling in document management and fostering robust team collaboration. Expert in leveraging Word, Excel, and PowerPoint to enhance office operations, with a knack for staff training and development. Achieved significant improvements in project delivery efficiency and interdepartmental communication.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Owner
The Finishing Touch 1 LLC
01.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Administrative Specialist
The Finishing Touch 1 LLC
03.2018 - 01.2024
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Produced highly accurate internal and external office collateral, communications and forms such as letters and memorandum.
- Created and disseminated team-based communications such as newsletters to enhance collaboration and morale between office employees.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Prepared project documents, reports and brochures.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Composed internal memos and external correspondence for senior management, and reviewed all documentation to reduce errors.
- Coordinated bookkeeping activities in Quick Books and Lawson, including invoicing and accounts payable.
- Coached new employees on administrative procedures, company policies and performance standards.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Server
Mussel And Burger Bar
06.2017 - 07.2018
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Bartender/Server
Longhorn Steakhouse
08.2010 - 04.2018
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Performed opening, closing and shift change duties smoothly to keep restaurant working efficiently and teams ready to meet all customer needs.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Prevented contamination and maintained organization of bar by regularly cleaning bar, cups and mixing supplies.
- Upheld high standards of service by keeping detailed records of alcohol and mixer inventories and making orders on-time.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Ballard High School
Louisville, KY2009
Skills
- Document management
- Business correspondence
- Meeting planning
- Travel Arrangements
- Proficient in Word, Excel, and PowerPoint
- Managing office operations
- Memorization and recall
- Policy and procedure modification
- Staff management
- Documentation and reporting
- Relationship building
- Accounting familiarity
- Employee training and development
- Proofreading
- Verbal Communication
- Spreadsheet Creation
- Report Preparation
- Travel Coordination
Timeline
Owner
The Finishing Touch 1 LLC
01.2024 - Current
Administrative Specialist
The Finishing Touch 1 LLC
03.2018 - 01.2024
Server
Mussel And Burger Bar
06.2017 - 07.2018
Bartender/Server
Longhorn Steakhouse
08.2010 - 04.2018
High School Diploma -
Ballard High School
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