Breona Williams
A Mothers Promise HCS
Indianapolis
1
Certification
12
years of professional experience
Compassionate Home Health Aide experienced in patient care, meal preparation, and hygiene support. Delivered consistent and reliable care through effective communication and accurate documentation, while mentoring new aides and promoting safety in daily activities.
Work History
Home Health Aide
1 Year 1 Month- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Provided mobility assistance, transfers, and safe ambulation support throughout home visits
- Coordinated communication with families, nurses, and supervisors to ensure consistent care
- Assisted patients with bathing, grooming, and toileting to support personal hygiene.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Home Health Aide
2 Years 7 Months- Monitored vital signs and reported changes in client condition to care team
- Assisted clients with bathing, dressing, grooming, and daily personal care routines
- Supported medication reminders, appointment preparation, and household task completion
- Maintained accurate documentation of care activities, observations, and client progress
- Prepared nutritious meals and followed individualized dietary guidelines and restrictions
Call Agent
2 Years 5 Months- Managed inbound and outbound calls, delivering clear support for claims and case inquiries.
- Resolved customer concerns using active listening, empathy, and policy-aligned guidance.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
Elderly Caregiver
1 Year 2 Months- Provided personal care support, including bathing, dressing, grooming, and mobility assistance.
- Monitored client well-being and reported changes in condition to nursing staff promptly.
- Assisted with meal preparation, feeding, and hydration according to care plans.
- Supported medication reminders and maintained accurate daily care documentation.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Shift Manager
10 Months- Directed daily store operations, ensuring smooth opening, closing, and shift coverage.
- Supervised cashier performance, reinforcing accurate register handling and customer service standards.
- Trained associates on freight processing, recovery, and merchandising procedures.
- Monitored inventory levels, identified stock issues, and supported replenishment activities.
- Enforced safety, loss prevention, and compliance practices throughout store operations.
Lead Quality Auditor
2 Years 7 Months- Led quality audits across production areas, verifying compliance with customer specifications and internal standards.
- Analyzed inspection findings and escalated nonconformances for immediate containment and corrective action.
- Coordinated audit schedules, ensuring coverage of critical processes, parts, and quality checkpoints.
- Trained inspectors on defect identification, documentation accuracy, and escalation procedures.
- Reviewed inspection reports to confirm consistency, traceability, and timely issue resolution.
Machine Operator
1 Year 10 Months- Operated mail sorting equipment to process presort volumes accurately and efficiently.
- Inspected mail pieces for quality, completeness, and sorting accuracy.
- Monitored machine performance and resolved jams to maintain continuous workflow.
- Assisted team members with workflow coordination and machine readiness.
- Maintained clean work areas and organized supplies to support efficient processing.
Reception Assistant
2 Years 3 Months- Coordinated incoming calls, appointments, and visitor check-ins for smooth front desk operations.
- Directed guests to appropriate departments while maintaining professional, welcoming reception standards.
- Scheduled service bookings and updated customer records with accuracy in dealership management systems.
- Processed invoices, payments, and filing tasks to support daily administrative workflows.
- Maintained organized calendars, mail, and office supplies to keep reception area fully prepared.
- Verified contact details and appointment information to reduce scheduling errors and delays.
Sales Associate
2 Years 1 Month- Processed customer orders accurately through POS system while maintaining fast, friendly service.
- Handled cash, card, and mobile payments with careful register accuracy.
- Resolved customer concerns promptly to support positive dining experiences.
- Prepared food and drink items following Burger King quality and safety standards.
- Supported team members during peak rushes to keep service moving efficiently.
- Restocked supplies and monitored inventory to prevent service delays.
Education
High School Diploma
Home Health Aide
Skills
Personal care services
Patient care
Personal hygiene assistance
Dressing assistance
Mobility assistance
Toileting assistance
Feeding assistance
Meal preparation
Personal care
Accomplishments
- Supervised team of six staff members.
- Achieved home health by completing a program with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved recall products which led to reimbursements.
Certification
- HHA - Home Health Aide
- CHHA - Certified Home Health Aide
Timeline
Home Health Aide
A Mothers Promise HCS
09.2025 - CurrentRead More
Home Health Aide
Advantageous Home Services
01.2024 - 08.2026Read More
Elderly Caregiver
Agape Home Health
11.2023 - 01.2025Read More
Call Agent
Sedgwick
02.2023 - 07.2025Read More
Shift Manager
Dollar General Store
01.2023 - 11.2023Read More
Lead Quality Auditor
TRIGO Global Solution
11.2019 - 06.2022Read More
Machine Operator
Pitney Bowes Presort Services
08.2017 - 06.2019Read More
Reception Assistant
Whitcomb Street Auto
05.2015 - 08.2017Read More
Sales Associate
Burger King
08.2014 - 09.2016Read More
LightHouse Prepatory High School
High School Diploma
Read More
Indiana School of Nursing
Home Health Aide
Read More