BRETA MARY NADAR

• Maintained organization’s required quality percentage by delivering accurate work.
• Coordinated with team and team leader to complete daily tasks ahead of TAT.
• Reviewed patient accounts to ensure accuracy and completeness of information.
• Processed claim denials and appeals following established procedures.
• Reviewed claims for accuracy and completeness before submission.
• Processed claim denials and appeals in accordance with established procedures.
• Reconciled payments received from insurance companies with expected amounts due.
• Maintained accurate records of all transactions related to patient accounts including account adjustments, credit balance refunds.
• Resolved billing discrepancies through research and analysis.
• Analyzed financial documents such as Explanation of Benefits statements for accuracy.

• Reviewed US healthcare medical bills to ensure accuracy and compliance.
  Posted medical bill payments into organization’s software for tracking.
  Managed time effectively to achieve daily targets consistently.
  Coordinated with team members to complete tasks ahead of turnaround time.
  Maintained comprehensive records of all medical bill payments and conducted timely audits.
  Ensured data accuracy and upheld quality standards in daily work processes.
• Reviewed claims for accuracy and completeness before submission.
• Processed claim denials and appeals in accordance with established procedures.
• Reconciled payments received from insurance companies with expected amounts due.
• Maintained accurate records of all transactions related to patient accounts including account adjustments, credit balance refunds.
• Resolved billing discrepancies through research and analysis.

Audited daily calls, chats, and email recordings for quality assurance.
Ensured customer satisfaction by assigning quality scores and providing individualized feedback.
Conducted team meetings to discuss innovative ideas and enhance conversation quality.

• Conducted quality audits to ensure compliance with company standards.
• Collaborated with teams to identify areas for process improvement.
• Created reports on audit findings, including recommendations for improvements.
• Investigated customer complaints and initiated corrective actions.

• Solve the customer's query through calls/chats/emails and ensure customer satisfaction.
• Handle the incoming calls/chats/emails with proper and accurate process knowledge.
• Maintain proper quality score on every calls/chats/emails.