Brett Kocsis

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.

Managed 26 Restaurants in 3 International Airports in an Union Environment.

• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
• Mentored and coached team members to foster productive and engaging work environment.
• Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
• Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
• Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
• Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as consist adherence to TSA standards.

• Oversaw restaurants day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Provided all Accounting function and financial reporting.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.