Brhea Hampton
Indianapolis
Summary
Dedicated professional with 7+ years in customer service. Confident in ability to build trusting relationships with businesses to understand their needs and add to the success of the company.
Committed to lifelong learning and contributing to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Warehouse Personnel
Life Science Logistics
10.2022 - 08.2024
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Teacher
Gifted and Talented North
01.2022 - 10.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Server
Hooverwood Nursing Home
01.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Sales Associate
Old Navy
06.2018 - 05.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Pike High School
Indianapolis, INCompleted Coursework Towards D.Psy.
Alabama A&M University
Normal, ALSkills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Data entry
- Active listening
- Computer proficiency
- Scheduling
- Product knowledge
- Documentation
- Customer relationship management (CRM)
- Technical support
- Quality control
- CRM software
Certification
Certified in CPR and First Aid
Timeline
Warehouse Personnel
Life Science Logistics
10.2022 - 08.2024
Teacher
Gifted and Talented North
01.2022 - 10.2022
Server
Hooverwood Nursing Home
01.2021 - 01.2022
Sales Associate
Old Navy
06.2018 - 05.2019
Pike High School
Completed Coursework Towards D.Psy.
Alabama A&M University
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