BrHmananda Sahoo
Korba
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
14
14
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER
BLUE DIAMOND THE HOTEL
01.2022 - Current
HOTEL MANAGER
ANANTARA HOTEL LAGOS NIGERIA
07.2019 - 03.2020
- Monitor the co-ordination between all departments for smooth & efficient operations
- Assessing and reviewing customer satisfaction and service recovery process
- Meet all dept
- Heads to review & train the staff to upkeep the human capital
- Identifying staff learning needs and assisting with development
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally
- Conduct weekly / Daily meeting with Head of Departments for the Enquiries, follow up & conversion to grow up the business
- Monitor and maintain operation & Expenses in order to maintain maximum revenue to the organisation.
OPERATION MANAGER
HOTEL NOCCI RESIDENCY BALASORE ODISHA
04.2016 - 07.2019
- Support and work with all Head of Departments in all aspects of running the hotel
- Ensure the premises are in operative condition as per category of the unit to receive & serve the guests
- Conduct regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, sales targets, feedback and action taken for service recovery, and also any staff issues
- Minutes of the meeting to send to GM
- Ensure SOP implementation in all departments and check the same during routine operational checks
- Consultant /GRM guidance to be taken wherever required
- Monitor the purchase / indent / request ions of each department
- Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, stock levels, expiry etc) with the F & B Manager & Chef
- Monitor the co-ordination between all departments for smooth & efficient operations
- Assessing and reviewing customer satisfaction and service recovery process
- Meet all dept
- Heads to review & train the staff to upkeep the human capital
- Identifying staff learning needs and assisting with development
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally
- Conduct weekly / Daily meeting with Head of Departments for the Enquiries, follow up & conversion to grow up the business.
FOOD & BEVERAGE MANAGER
HOTEL NOCCI RESIDENCY BALASORE ODISHA
12.2014 - 03.2016
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customers needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI’s, schedules, policies and procedures to various out let managers in the organisation
RESTAURANT MANAGER
NAWABI KHANA DAR, SALAM
- 07.2014
- TANAZIA 15TH SEPTEMBER 2012, Train and supervise staff
- Ensure all food safety procedures are strictly adhered to according to sanitary regulations
- Work closely with management to meet revenue objectives
- Implement appropriate strategies to resolve adverse trends and improve sales
- Maintain safe working conditions
- Follow company policies and procedures regarding the handling of cash, property, products and equipment
- Audit inventory levels to ensure product availability, and order products as necessary.
GUEST SERVICE SUPERVISOR
ADARSH HAMILTON BANGALORE
08.2011 - 08.2012
- Managing restaurant staff's work schedules
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations
- Checking in on dining customers to enquire about food quality and service
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked
- Monitoring the restaurant’s cash flow and settling outstanding bills
- Reviewing customer surveys to develop and implement ways to improve customer service
- Resolving customer complaints in a professional manner.
TEAM MEMBER(PRE OPENING TEAM )
LEMON TREE PREMIER BENGALURUAUGUST
01.2010 - 07.2011
- Ensured procedures are being followed & standards are maintained, secure& oversee all events that have alcohol and accountable for supervising food and beverage to guests seated at the bar as per order
- Scheduled, hired & trained front of house (wait and bar) staff as necessary
- Assisted in developing customer relations, handled requests, comments and complaints
- Anticipated the guest and ensured guest satisfaction, and played key role model as captain assisting junior team members
- Managed F&B Service in the coffee shop, speciality restaurant & bar and hygiene, illumination and equipment maintenance of the outlet, and cross sold products to customers contributing in revenue
- Managed crew briefing for team members and assigned task in captain’s absence and maintained good customer contacts with all the guest
TEAM MEMBER
ZURI HOTELS WHITEFIELD BANAGLORE
01.2009 - 05.2010
- Greets all guests with enthusiasm and friendliness
- Serves food & beverages in an appropriate manner consistent with company standards
- Answers guest questions about food, beverages,
- Taking care of all the Beverage Inventory.
Education
Craft Course In Hotel management & Catering Course - undefined
Indian Institute Of Management & Studies
6 Months Of Professional Bar & Beverage Training Classes From “ Cocktail & Dreams” - undefined
OPERATOR - undefined
I.T.I, I.T.I BALASORE UNDER NATIONAL COUNCIL OF VOCATIONAL TRAINING
2003
12TH SCIENCE - undefined
COUNCIL OF HIGHER SECONDARY EDUCATION ORRISSA
2002
Skills
- Technical Skills;
- MS Office, HTML, Windows, Internet Applications
Accomplishments
- ADMINISTRATION
- HYGIENE & SANITATION
- CUSTOMER SERVICE
- PERFORMANCE MILESTONES
- Achieved highest points by guest’ feedback in service department in lemon tree and ADARSH HAMILTON
- Won Employee of the QUARTER for July 2010 FROM THE DIRECTOR OF LEMONTREE HOTELS.
Certification
FOOD & BEVERAGES
EVENT MANAGEMENT
FRONT DESK OPERATION
CASHIERING
GUEST DATABASE MANAGEMENT
GUEST RELATIONS
VENDOR MANAGEMENT
REVENUE GROWTH
Languages
English
Advanced (C1)
Timeline
GENERAL MANAGER
BLUE DIAMOND THE HOTEL
01.2022 - Current
HOTEL MANAGER
ANANTARA HOTEL LAGOS NIGERIA
07.2019 - 03.2020
OPERATION MANAGER
HOTEL NOCCI RESIDENCY BALASORE ODISHA
04.2016 - 07.2019
FOOD & BEVERAGE MANAGER
HOTEL NOCCI RESIDENCY BALASORE ODISHA
12.2014 - 03.2016
GUEST SERVICE SUPERVISOR
ADARSH HAMILTON BANGALORE
08.2011 - 08.2012
TEAM MEMBER(PRE OPENING TEAM )
LEMON TREE PREMIER BENGALURUAUGUST
01.2010 - 07.2011
TEAM MEMBER
ZURI HOTELS WHITEFIELD BANAGLORE
01.2009 - 05.2010
RESTAURANT MANAGER
NAWABI KHANA DAR, SALAM
- 07.2014
Craft Course In Hotel management & Catering Course - undefined
Indian Institute Of Management & Studies
6 Months Of Professional Bar & Beverage Training Classes From “ Cocktail & Dreams” - undefined
OPERATOR - undefined
I.T.I, I.T.I BALASORE UNDER NATIONAL COUNCIL OF VOCATIONAL TRAINING
12TH SCIENCE - undefined
COUNCIL OF HIGHER SECONDARY EDUCATION ORRISSA
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