Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brian Gard

HUNTINGTON

Summary

Dynamic Business Account Executive with a proven track record at Metronet Fiber, excelling in B2B sales and strategic planning. Achieved 102% revenue growth by mastering prospecting and negotiation skills. Known for building strong client relationships and delivering accurate sales forecasts, driving long-term business success through effective performance tracking.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Business Account Executive

Metronet Fiber
04.2022 - Current
  • Contributed long-term sales strategy ideas to team to promote continuing business success.
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Developed in-depth knowledge of each client's business through research and regular on-site meetings.
  • Established close relationships with new small business prospects.
  • Provided sales forecasts within 95% accuracy each quarter and each year for long-term strategic planning.
  • Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
  • Leveraged CRM to collect, organize, and manage sales data and customer information.
  • Exceeded quarterly, monthly and yearly revenue growth targets by 102%.
  • Exceeded quarterly, monthly and yearly revenue growth targets by 112%.
  • Participated in monthly training on latest technology trends and products in industry.

Customer Service Representative

PayFlex
10.2020 - 04.2022
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Representative

Teleperformance
12.2019 - 10.2020
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Created and maintained detailed database to develop promotional sales.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Technical Analyst

Verizon Wireless TCC
05.2016 - 08.2018
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Admissions Coordinator

ITT Technical Institute
03.2015 - 05.2016
  • Guided and supported faculty and staff in development of new programs.
  • Implemented strategies to increase student recruiting, engagement and retention.
  • Coordinated and supervised academic advising activities.
  • Developed and implemented student success initiatives to recognize and encourage achievement.
  • Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements.

Retail Sales Executive

Verizon Wireless
12.2006 - 03.2015
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.

Education

Bachelor of Science - Business Administration And Management

Indiana Institute of Technology
Fort Wayne, IN

Master of Science - Business Administration And Management

Indiana Institute of Technology
Fort Wayne, IN

Skills

  • Performance tracking
  • National account management
  • Sales presentations
  • Strategic planning
  • B2B sales
  • Contract negotiations
  • Salesforce
  • Prospecting
  • Strategic marketing
  • Negotiation
  • Cold calling
  • Persuasion techniques

Certification

Blackbelt Six Sigma

Lean Certification

Impact Sales Trained

Timeline

Business Account Executive

Metronet Fiber
04.2022 - Current

Customer Service Representative

PayFlex
10.2020 - 04.2022

Customer Service Representative

Teleperformance
12.2019 - 10.2020

Technical Analyst

Verizon Wireless TCC
05.2016 - 08.2018

Admissions Coordinator

ITT Technical Institute
03.2015 - 05.2016

Retail Sales Executive

Verizon Wireless
12.2006 - 03.2015

Bachelor of Science - Business Administration And Management

Indiana Institute of Technology

Master of Science - Business Administration And Management

Indiana Institute of Technology

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Brian Gard