Brian Gentry
McCordsville
Summary
Dynamic sales professional with a proven track record in one on one sales! Excels in customer service and relationship building. Skilled in negotiating contracts and enhancing client satisfaction, I leverage strong problem-solving abilities to drive revenue growth and foster team collaboration, consistently achieving sales targets and cultivating brand loyalty. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention.
Overview
27
27
years of professional experience
Work History
Sales Associate
Smarter Pools Indy
01.2025 - Current
- Assisted customers with product selection and inquiries to enhance pool building experience.
- Maintained account from start to finish to ensure optimal customer experience.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Engaged in training sessions to learn about products and improve sales techniques.
- Supported promotional activities by setting up displays that attracted customer interest.
- Adapted quickly to changing priorities and worked effectively in a fast-paced environment.
- Handled checks and credit card transactions efficiently while adhering to company policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage referral business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with our team members to help with the building process.
- Engaged with customers to build rapport and loyalty.
Inground Pool Manager & Sales
Family Leisure of Indianapolis
01.2022 - 11.2024
- Supervised daily pool operations, ensuring compliance with safety regulations and maintenance standards.
- Coordinated contractors schedules to optimize production during peak hours to expedite the jobs completion.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Increased customer satisfaction with timely resolution of issues and proactive communication.
- Organized contractor & staff meetings to discuss safety protocols, job site updates, and ongoing improvement opportunities.
- Hired, trained and evaluated team members to meet departmental standards and goals.
- Provided excellent customer service by addressing concerns promptly which resulted in higher satisfaction ratings and positive experiences.
- Cultivated relationships with customers to enhance brand loyalty and drive referral sales.
- Developed in-depth product knowledge to effectively address customer inquiries and concerns.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Managed budget allocations efficiently, ensuring pool operated within financial targets.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Outside Sales Manager
Stone Center of Indiana
04.2008 - 12.2021
- Developed and implemented strategic sales plans to drive revenue growth.
- Cultivated strong relationships with key clients, enhancing customer satisfaction and retention.
- Analyzed market trends to identify new business opportunities and competitive advantages.
- Led a team of sales representatives, providing mentorship and fostering professional development.
- Conducted regular sales presentations, effectively communicating product features and benefits.
- Negotiated contracts with clients to secure favorable terms and maximize profitability.
- Finalized sales deals and contracts.
- Followed up with customers about customer service.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Participated in industry events and tradeshows, expanding brand visibility and generating valuable leads for future business opportunities.
- Visited clients to sell brick, stone and masonry materials to high end builders and their customers.
- Developed key partnerships for better business opportunities, resulting in an expanded client base.
Sales Associate
Curley Brothers Brick & Masonry
05.1999 - 03.2008
- Assisted customers with product selection and inquiries to enhance their building experience.
- Collaborated with team members to restock merchandise and ensure inventory availability.
- Maintained cleanliness and organization of sales floor for optimal customer navigation.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific products.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
Sales Agent
ADT Security
04.1998 - 09.1999
- Executed effective sales strategies, improving conversion rates through targeted promotions and outreach efforts including cold calls and door to door sales.
- Established comprehensive follow-up protocols to ensure timely communication with clients post-sale.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of ADT Security products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
Education
Bachelor of Science - Business Administration
Indiana University, Purdue University Indianapolis
Indianapolis, IN01-1998
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Outgoing personality
- Building rapport
- Relationship selling
- Task prioritization
- Contact follow-up
Accomplishments
- Increased monthly sales every year
Timeline
Sales Associate
Smarter Pools Indy
01.2025 - Current
Inground Pool Manager & Sales
Family Leisure of Indianapolis
01.2022 - 11.2024
Outside Sales Manager
Stone Center of Indiana
04.2008 - 12.2021
Sales Associate
Curley Brothers Brick & Masonry
05.1999 - 03.2008
Sales Agent
ADT Security
04.1998 - 09.1999
Bachelor of Science - Business Administration
Indiana University, Purdue University Indianapolis