Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
IU Health Medical Group
Indianapolis
01.2011 - Current
Coordinated communication between patients and healthcare providers, improving response time and patient satisfaction.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Coordinated and scheduled meetings, managing logistics to ensure effective engagement and collaboration.
Organized and prioritized tasks, streamlining workflow and ensuring timely completion of projects.Organized team meetings and took minutes for departmental discussions.
Trained new administrative staff on office procedures and software systems.
Create and maintain inpatient rounding and call schedules for sixteen physicians.
Additionally create and maintain schedules for two separate PreAdmission Testing clinics among fourteen physicians and APPs with various FTE commitments.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Handled confidential documents in an organized fashion according to established protocol.
Composed letters, memos, reports, emails, presentations, and other written correspondence for management staff.
O
IU Health
Administrative Assistant
Indianapolis
08.2009 - 01.2011
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Facilitated communication between nurses in different units by relaying messages via phone or email.
Answered phones, scheduled appointments and provided general administrative support for nursing staff.
Assisted in the preparation of monthly staff schedules and payroll records.
Completed day-to-day duties accurately and efficiently.
Unit Secretary
IU Health University Hospital
Indianapolis
06.2006 - 08.2009
Coordinated communication between healthcare staff and patients to support effective care delivery.
Coordinated interdepartmental communication to improve operational efficiency and workflow.
Facilitated communication between medical staff, patients, and families to ensure effective care delivery.
Prepared medical charts and ensured readiness for daily patient visits to facilitate timely care.
Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
Managed the front desk area ensuring neatness at all times.
Greeted visitors and patients in a courteous and friendly manner.
Answered phone calls to provide assistance, information, and medical personnel access.
Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
Coordinated with other departments to ensure timely delivery of services to patients.
Assisted in the maintenance of electronic health records (EHR) and manual filing systems.