BRIAN MANUEL
Mumbai
Summary
Strategic professional in business operations, known for high productivity and efficiency in task completion. Specialize in process optimization, project management, Administration, Event management, Logistics Management and Procurement, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Senior Administrator
International Justice Mission
Mumbai
01.2024 - Current
- Managed end-to-end procurement processes including vendor sourcing, quotation comparison, purchase order preparation, and invoice reconciliation.
- Negotiated with suppliers to secure cost savings, while maintaining quality and timely delivery.
- Coordinated with multiple departments to forecast procurement needs and ensure uninterrupted supply of office and operational materials.
- Developed and maintained vendor relationships, ensuring compliance with company policies and procurement standards.
- Monitored inventory levels, implemented tracking systems, and reduced stock shortages and excess purchases.
- Streamlined procurement documentation and approval workflows, improving processing time and accuracy.
- Supported budget planning and expense monitoring by providing detailed procurement reports and analysis.
- Ensured adherence to procurement policies, compliance requirements, and audit readines
- Efficiently coordinated domestic and international travel arrangements, including flights, accommodation, and ground transport, ensuring comfort, cost-efficiency, and timeliness.
- Provided timely support during urgent travel changes, ensuring minimal disruption to business operations.
- Negotiated with travel and hotel vendors to secure better rates and service terms, contributing to overall travel cost savings.
- Ensured compliance with travel policies and budget controls while accommodating the specific needs of employees and leadership teams.
- Maintained accurate and up-to-date records of all office assets including IT hardware, furniture, and essential equipment, ensuring easy tracking and accountability.
- Successfully organized multiple internal and external events including team meetings, corporate training sessions, and town halls, ensuring seamless execution and high participant satisfaction.
- Provided end-to-end support for VIP and senior leadership visits, ensuring professional and efficient hospitality standards.
- Contributed to cost optimization in event management without compromising quality or participant experience.
Associate Project Manager
Lionbridge Technologies Pvt LTD
Mumbai
06.2017 - 12.2023
- Scheduled projects, planned their execution, estimated costs and ensured timely delivery.
- Partnered with project team members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Mentored and guided staff to enhance performance and exceed customer expectations.
- Identified and resolved risks to minimize project disruption.
- Developed and maintained project documentation for reliable records.
- Prepared the Delivery Performance Matrix on a weekly basis to ensure On-Time Deliveries & First Time Right deliveries and generated monthly reports for internal management.
Customer Executive
WNS
Mumbai
04.2016 - 05.2017
- Handled customer complaints through E-mail by being courteous, patient, and empathetic is essential in addressing customer concerns effectively.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Dealing with the insurance and solicitors claims.
- Handled Escalation Queue.
- Provided basic troubleshooting and product setup support for customers.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Provided high-level e-support by assisting clients with questions concerning Lost Bagged, Missed Connecting Flight, EU regulation.
Documentation Executive
DHL Logistics Pvt Ltd
Mumbai
01.2015 - 01.2016
- Processing Documentation for Shipment.
- Completed data entry tasks with accuracy and efficiency.
- Verified data files prior to entry to maintain high data accuracy.
- Corrected data entry errors to prevent duplication or data degradation.
- Evaluated source documents to locate needed information.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Prepared records of shipments and deliveries to enable tracking history and acquire consistent information.
Education
Bachelor of Management Studies -
Patuck College of Management Mumbai University
Mumbai04.2015
H.S.C -
ST. Mary Junior College
Mumbai04.2012
S.S.C -
Holy Cross High School
MumbaiSkills
- Procurement management
- Vendor negotiation
- Inventory management
- Budget planning
- Travel coordination
- Project scheduling
- Risk assessment
- Client relationship management
- Event planning
- Effective communication
- Time management
- Office leadership
- Project coordination
- Project management
- Microsoft Office proficiency
- Assignment coordination
Languages
- English
- Hindi
- Marathi
- Konkani
Timeline
Senior Administrator
International Justice Mission
01.2024 - Current
Associate Project Manager
Lionbridge Technologies Pvt LTD
06.2017 - 12.2023
Customer Executive
WNS
04.2016 - 05.2017
Documentation Executive
DHL Logistics Pvt Ltd
01.2015 - 01.2016
Bachelor of Management Studies -
Patuck College of Management Mumbai University
H.S.C -
ST. Mary Junior College
S.S.C -
Holy Cross High School
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