Brian Wallace
Indianapolis
Summary
Operations Manager / Designer with more than 25 years of experience planning developing and implementing successful programming and design strategies, and Customer Service Representative with more than 5 years of experience in solving inquiries, complaints, and service issues via phone, and maintaining product knowledge, process orders/returns, and document interactions to boost retention.
Overview
29
29
years of professional experience
Work History
Owner/Designer
Beedub Creative, LLC
Indianapolis, IN
06.2010 - Current
- Designed websites for various clients, using HTML, PHP and WordPress platforms
- Designed print, logo and business card designs for various clients
- Proficient with Adobe Creative Cloud Software
- Excellent communication and writing skills
- Ability to work independently and under pressure
- Portfolio Site: http://www.beedubcreative.com
Customer Service Representative
Lowes Home Improvment Call Center
Indianapolis, IN
07.2017 - 10.2023
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Streamlined order processing by utilizing CRM systems for efficient tracking and management.
- Trained new team members on company policies and customer interaction protocols.
- Improved customer satisfaction ratings by implementing feedback mechanisms and addressing concerns promptly.
Director of Urban Programming
iHeart Radio
New Orleans, LA
03.2013 - 07.2014
- WQUE-FM | WYLD-AM/FM
Programming Consultant
Radio One Inc.
Detroit, MI
04.2009 - 04.2011
- WDMK-FM
Operations Manager
Radio One, Inc.
Indianapolis, IN
02.2001 - 04.2011
- WTLC-AM/FM | WHHH | WNOU
Program Director
Emmis Communications
Indianapolis, IN
01.1997 - 02.2001
- WTLC-FM
Education
Bachelor of Arts - Graphic Design Major, Broadcasting Minor
Indiana State University
Terre Haute, INSkills
- Excel in budgeting
- Brand Development
- Multi-Task Management
- Team Building and Development
- Strong Verbal Communications
- Quick Learner
- Computer Proficient
- Extremely Organized
Websites
Technical Knowledge
- Adobe Creative Cloud
- RCS Selector/G-Selector/Linker
- NexGen
- Scott Studios System
- Audio Vault
Timeline
Customer Service Representative
Lowes Home Improvment Call Center
07.2017 - 10.2023
Director of Urban Programming
iHeart Radio
03.2013 - 07.2014
Owner/Designer
Beedub Creative, LLC
06.2010 - Current
Programming Consultant
Radio One Inc.
04.2009 - 04.2011
Operations Manager
Radio One, Inc.
02.2001 - 04.2011
Program Director
Emmis Communications
01.1997 - 02.2001
Bachelor of Arts - Graphic Design Major, Broadcasting Minor
Indiana State University