Briana Garcia
Avon
Summary
Dynamic Office Manager with a proven track record at William Smith American Family Insurance Agency, excelling in team building and policy implementation. Expert in automating operations and enhancing customer service, I effectively trained staff and resolved complex inquiries, driving significant improvements in efficiency and client satisfaction.
Overview
17
17
years of professional experience
Work History
Office Manager
William Smith American Family Insurance Agency
Indianapolis
01.2016 - Current
- Delegated work to staff, setting priorities and goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Resolved customer inquiries and complaints requiring management-level escalation.
Auto Claims Adjuster
The Hartford Insurance
Carmel
03.2008 - 12.2015
- Managed workload to ensure timely follow-up and resolution of all assigned claims.
- Developed and maintained professional relationships with external partners, including tow companies and rental agencies.
- Determined liability based on facts gathered from investigations.
- Actively sought out new sources of information which could be used to support a claim decision.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Conducted witness interviews to assist claim information gathering process.
- Verified liability extent with reviews of police reports, medical treatment histories and other records.
- Ensured compliance with applicable regulations governing the processing of bodily injury claims.
Education
BBA - Human Resources Management
Bryant And Stratton College
Getzville, NY10-2025
Associate of Applied Science - Accounting
Harrison College
Indianapolis05-2008
High School Diploma -
Ben Davis High School
Indianapolis, IN 05-2003
Skills
- Customer service
- Team building
- Policy implementation
- Office management
- Relationship building
- Organizational skills
- Staff management
- Training and coaching
References
References available upon request.
Timeline
Office Manager
William Smith American Family Insurance Agency
01.2016 - Current
Auto Claims Adjuster
The Hartford Insurance
03.2008 - 12.2015
BBA - Human Resources Management
Bryant And Stratton College
Associate of Applied Science - Accounting
Harrison College
High School Diploma -
Ben Davis High School
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