Brian Maxwell Footman
Senior Flight Attendant
Gurgaon,Haryana
Summary
Accomplished Flight Attendant offering over twenty four years in international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Reliable Flight Attendant with a wealth of expertise in the airline industry. Offering a superb work ethic and a motivated, service-driven personality
Overview
5
5
years of post-secondary education
26
26
years of professional experience
Work History
Senior Flight Attendant
LUFTHANSA GERMAN AIRLNES
New Delhi, New Delhi
03.1996 - Current
- Relayed updates and information to passengers after confirming key details with pilot and flight pursuer
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
- Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Monitored all company inventory to ensure stock levels and databases were updated.
Front Office Executive
Oberoi group of hotels
Delhi , Delhi
06.1994 - 01.1996
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Handled all incoming business and client requests for information.
Education
High School Diploma -
Frank Anthony Public School
New Delhi 04.1989 - 03.1991
Bachelor of Commerce -
Delhi University
New Delhi 07.1991 - 05.1994
Skills
Emergency care
Business travelers
Ramp service
Cleanliness and sanitation
Preflight briefings
Hospitality service expertise
Reservations
Interpersonal communications
Emergency Response
Food and beverage preparation
Company policy adherence
Public speaking
Infant AED and CPR
Crew coordination
Airline Operations
Verbal and written communication
Aviation regulations
Safety and compliance
Guest services
Timeline
Senior Flight Attendant
LUFTHANSA GERMAN AIRLNES
03.1996 - Current
Front Office Executive
Oberoi group of hotels
06.1994 - 01.1996
Bachelor of Commerce -
Delhi University
07.1991 - 05.1994
High School Diploma -
Frank Anthony Public School
04.1989 - 03.1991