Brian Mousa BM
Indianapolis
Summary
Dynamic Senior Director driving proven results within Collections Industry. Manages complex issues while meeting business objectives. Strong operational skills and robust experience regulating policies and managing staffing and management of business processes. Collaborates with management teams and stakeholders to uphold company vision.
Overview
15
15
years of professional experience
Work History
Senior Director - Business Controls
Sallie Mae Bank
11.2022 - Current
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Led development of business operation processes and policies.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Oversee all incentive plan creation/development and administration/calculation procedures within Operations
- Led creation of and management of Quality Analyst team responsible for call monitoring within Operations
SENIOR DIRECTOR - Collections
Sallie Mae Bank
05.2016 - 11.2022
- Led the growth of the Indianapolis Collections department from 14 collectors to over 150 total staff across different departments and leadership positions
- Directed design and execution of business transformation initiatives to drive performance and growth opportunities across all areas of
- Collections
- Overseen the incentive plan administration since 2017 and ensured accuracy month over month in incentive submissions
- Additionally worked on numerous audits to ensure functionality is in place for incentive plans across collections
- Established risk oversight team within Collections to monitor potential issues within the department and ensuring business processes are maintaining satisfactory audit results for all internal and external regulators
- Maintained multiple reports aiding in tracking Year-End review summaries for all of collections, compliance tracking, and performance tracking
- Revamped operational plans to refocus staff and align processes with business objectives
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
SENIOR COLLECTIONS MANAGER
Navient
03.2008 - 05.2016
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies
- Supervised staff of collectors, monitoring phone calls and collections efforts
- Oversaw incentive process for Collections department, ensuring timely submission of monthly incentives as well as accuracy of submissions
- Established procedures for collection of past due amounts
- Reviewed, researched and corrected discrepancies and customer concerns
- Researched accounts and completed due diligence to resolve collection problems.
Education
Bachelor of Arts - Telecommunications
Indiana University
12.2006
Skills
- Key Performance Indicators (KPI)
- Strategic Vision
- Managing Operations and
- Efficiency
- Employee Coaching and
- Motivation
- Administration and Reporting
- Productivity Management
- Talent Review
- Operational Efficiency
- Operations Leadership
- Employee Performance Reviews
- Business Unit Oversight
- Microsoft Excel
- Stakeholder Relations
- Performance Tracking and Evaluations
Timeline
Senior Director - Business Controls
Sallie Mae Bank
11.2022 - Current
SENIOR DIRECTOR - Collections
Sallie Mae Bank
05.2016 - 11.2022
SENIOR COLLECTIONS MANAGER
Navient
03.2008 - 05.2016
Bachelor of Arts - Telecommunications
Indiana University
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