Brianna Green
Indianapolis
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
LLH Solutions
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handler
FedEx
03.2022 - 12.2023
- Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
- Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
- Assisted in training new employees on company policies, safety measures, and handling techniques to ensure consistent quality across the team.
- Balanced competing priorities in a fast-paced environment without sacrificing accuracy or efficiency in daily tasks such as sorting parcels according to destination zones.
- Followed safety protocols to minimize workplace accidents.
- Supported team morale and cohesiveness by providing on-the-job training to new handlers.
Shift Leader
Five Guys Burgers and Fries
11.2014 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Machine Operator
BSN Sports
11.2019 - 02.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Maintained an organized work area, ensuring efficient access to tools, materials, and supplies for optimal productivity.
- Produced high-quality garments through careful monitoring of stitch quality and consistency.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Met strict deadlines for garment production by efficiently managing workload and prioritizing tasks.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
Education
High School Diploma -
Thomas Carr Community High School
Indianapolis, IN06.2012
Skills
- Service Excellence
- Attentive Communication
- Critical thinking
- Client Engagement
- Effective Problem-Solving
- Accurate Data Entry
- Customer support
Timeline
Customer Service Representative
LLH Solutions
02.2024 - Current
Handler
FedEx
03.2022 - 12.2023
Machine Operator
BSN Sports
11.2019 - 02.2020
Shift Leader
Five Guys Burgers and Fries
11.2014 - 03.2020
High School Diploma -
Thomas Carr Community High School
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