Brianna Johnson
Gary,IN
Summary
Dynamic professional with a proven track record at the Illinois Department of Human Services, excelling in relationship building and problem-solving. Recognized for enhancing client satisfaction through effective communication and meticulous attention to detail. A fast learner adept at office administration, committed to fostering a supportive environment for individuals with diverse needs.
Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.
Overview
11
11
years of professional experience
Work History
Public Aid Eligibility Assistant
Illinois Department of Human Services
07.2023 - 06.2025
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Mental Health Technician
Illinois Department of Human Services
08.2019 - 07.2023
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Direct Support Professional
Cornerstone Services Inc
06.2017 - 07.2019
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Customer Service Cashier
Menards
06.2014 - 06.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
High School Diploma -
Tinley Park High School
Tinley Park, IL05.2014
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Relationship building
- Problem-solving
- Workload management
- Office administration
Timeline
Public Aid Eligibility Assistant
Illinois Department of Human Services
07.2023 - 06.2025
Mental Health Technician
Illinois Department of Human Services
08.2019 - 07.2023
Direct Support Professional
Cornerstone Services Inc
06.2017 - 07.2019
Customer Service Cashier
Menards
06.2014 - 06.2017
High School Diploma -
Tinley Park High School
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