Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
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Brianna Keith

Brazil

Summary

Dynamic customer service professional with a strong foundation in problem-solving and teamwork. Expertise in handling inquiries and complaints, ensuring customer satisfaction while collaborating with colleagues to streamline operations and promote a positive shopping experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Lowes Home Improvment
Terre Haute
05.2024 - Current
  • Assisted customers with product inquiries and order placements.
  • Resolved customer complaints through effective communication and problem-solving.
  • Maintained knowledge of store promotions, products, and services for informed assistance.
  • Collaborated with team members to ensure smooth daily operations and customer satisfaction.
  • Processed transactions accurately using point-of-sale systems and cash handling procedures.
  • Educated customers on product features and benefits to enhance their shopping experience.
  • Handled returns and exchanges following company policies and procedures efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Excelled in exceeding daily credit card application goals.

Assistant Coach

Indiana Special Olympics
Brazil
05.2023 - 07.2023
  • Collaborated with coaches to create inclusive and supportive environments.
  • Organized training sessions to improve athlete performance and teamwork.
  • Provided feedback to athletes on their performances in practices and competitions.
  • Provided guidance to players on sportsmanship, discipline, nutrition, injury prevention techniques.

Education

Some College (No Degree) - Criminology, Intelligence Analysis

Indiana State University
Terre Haute, IN

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Communication skills
  • Data analysis
  • Research methods

Affiliations

  • Working out
  • Farming
  • Gardening
  • Tennis

Languages

English
Professional
Spanish
Limited

Accomplishments

  • Dean's List both semesters of Freshman Year
  • Executive Board Member for Lambda Alpha Epsilon
  • Academic Scholarship
  • National Honor Society (high school)
  • Spanish club president (2022-2023,2023-2024)

Certification

  • Forklift Certification

References

References available upon request.

Timeline

Customer Service Representative

Lowes Home Improvment
05.2024 - Current

Assistant Coach

Indiana Special Olympics
05.2023 - 07.2023

Some College (No Degree) - Criminology, Intelligence Analysis

Indiana State University
Brianna Keith