Brianna Robinson
Hammond
Summary
High-energy and productive General Manager whom possesses versatile skills in facility management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
7
7
years of professional experience
Work History
General Manager
Bear Paddle Swim School
09.2023 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Regional Manager
Playpen Sports
03.2021 - 09.2023
- Cultivated enduring partnerships with coaches, site coordinators, and families across all stages of the coaching cycle.
- Developed innovative training methodologies to cater to varying coaching expertise levels.
- Established and maintained operational standards for 15 locations.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Lead Crew Trainer
McDonald's
06.2020 - 09.2021
- Assessed training programs for effectiveness in meeting objectives.
- Collaborated with supervisors and managers to enhance training programs and streamline operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
Recreation Aide/Head Basketball Coach
Blue Island Park District
09.2017 - 08.2020
- Delivered recreational programs to meet needs and preferences of diverse resident population.
- Fostered positive relationships with participants'' families, keeping them informed about program updates and individual progress.
- Improved facility safety by conducting regular inspections and promptly addressing any concerns.
- Maintained accurate records of attendance, incident reports, and equipment inventory for effective management of resources.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Team leadership
- Training and development
- Customer relationship management
- P&L management
- Labor cost controls
- Customer retention
- Facility management
- Proficient in Microsoft and Google
- Budget coordination
- Sales team development
- Total quality management
- Advertising and marketing
- Cost reductions
- Team oversight
- Sales expertise
Timeline
General Manager
Bear Paddle Swim School
09.2023 - Current
Regional Manager
Playpen Sports
03.2021 - 09.2023
Lead Crew Trainer
McDonald's
06.2020 - 09.2021
Recreation Aide/Head Basketball Coach
Blue Island Park District
09.2017 - 08.2020
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