Brianna Soriano
Hammond
Summary
Seeking employment in a professional environment where I can diversify and improve on my skills gained during my time. My goal at this point in my career is to capitalize upon opportunities for career development within an organization that values hard work, integrity, and results.
Overview
7
7
years of professional experience
Work History
Receptionist
Allen Law Group
06.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted in maintaining a well-organized office environment through effective administrative tasks such as answering phones, greeting clients, and handling mail correspondence.
- Streamlined office operations by implementing efficient filing systems and document management protocols.
- Maintained confidentiality of sensitive client information by adhering to strict data protection policies and procedures.
Customer Service Representative
Wintrust Financial Corp
02.2024 - 06.2024
- Assisted clients with Customer Service related functions, including answering inbound client calls for phone payments, general servicing related questions including general questions related to escrow, taxes and insurance as well as payment options and billing information.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Associate Banker
BMO Harris Bank
02.2023 - 12.2023
- Deliver exceptional service to BMO customers and prospects
- Identify customer needs and provide advice and guidance regarding financial solutions that are in the best interests of customers
- Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Collaborated with other departments within the organization to ensure efficient delivery of services.
Sales Advisor
Best Buy
09.2021 - 12.2022
- Used acquired skills and knowledge to recommend products
- Assisted customers with their sales orders, returns, and exchanges
- Utilized available tools to stay current on skills and promotional initiatives
- Helped execute profitable growth through critical business drive times while supporting customer obsession.
Front Desk Associate
Planet Fitness
09.2018 - 11.2020
- Managed customer complaints and rectified issues to complete satisfaction
- Computed guest billings and posted charges to accounts
- Collaborated with maintenance staff to address and mitigate facility issues
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention
- Verified and collected client payments.
Education
Associate of Arts - Criminology
Central New Mexico Community College
12-2019
Some College (No Degree) - Criminology
University of New Mexico
Skills
- Excellent communication skills
- Fast learner
- Bilingual
- Punctual
- Creativity
- Organization
- Teamwork
- Adaptability
- Leadership
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- Volunteer activity
- Digital organizing
- Networking groups
Timeline
Receptionist
Allen Law Group
06.2024 - Current
Customer Service Representative
Wintrust Financial Corp
02.2024 - 06.2024
Associate Banker
BMO Harris Bank
02.2023 - 12.2023
Sales Advisor
Best Buy
09.2021 - 12.2022
Front Desk Associate
Planet Fitness
09.2018 - 11.2020
Some College (No Degree) - Criminology
University of New Mexico
Associate of Arts - Criminology
Central New Mexico Community College
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