Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Wheatley

Jeffersonville

Summary

Dynamic professional with extensive experience in staff management and customer service at the Jeffersonville Township Trustee. Proven ability to enhance team efficiency through effective training and mentoring. Skilled in payroll processing and conflict resolution, consistently achieving high customer satisfaction and fostering a collaborative work environment.

Skilled professional ready to excel, with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Supervisor of Poor Relief

Dale Popp- Jeffersonville Township Trustee
03.2019 - Current
  • Assisted team members in daily operations to ensure smooth workflow and task completion.
  • Supported inventory management by organizing supplies and conducting routine checks.
  • Collaborated with colleagues to enhance team communication and efficiency during shifts.
  • Adapted quickly to new tools and systems for improved task execution and support.
  • Observed best practices for customer service while interacting with clients and addressing inquiries.
  • Contributed to maintaining cleanliness and organization in work areas to promote safety standards.
  • Engaged in ongoing training opportunities to develop skills relevant to supervisory responsibilities.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Responded to inquiries promptly, providing accurate information about services and amenities.
  • Oversaw daily administrative tasks, enhancing overall efficiency of front office operations.
  • Developed relationships with clients, fostering a welcoming environment that encouraged repeat visits.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Calculated payroll deductions by accurately using TomsWeb and processed payroll to meet preset requirements.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Responded to employee inquiries to provide information regarding payroll deductions and related issues.
  • Managed payroll data entry and processing for 8 employees to comply with predetermined company guidelines.
  • Submitted reports on payroll activities.
  • Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
  • Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
  • Managed employee records on database to maintain accuracy and updated information.
  • Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Facilitated seamless year-end tax reporting by maintaining up-to-date employee financial records.
  • Bolstered compliance with federal and state tax laws through diligent record-keeping and updates to payroll systems.
  • Facilitated smoother year-end reconciliation process, meticulously organizing and reviewing payroll records.
  • Maintained confidentiality of employee records and payroll information.
  • Completed payroll accurately and timely to meet employee expectations.
  • Performed data entry tasks and maintained accurate records of employee payroll information.

Shift Lead

McAllister's Deli
07.2016 - 02.2019
  • Supervised daily operations, ensuring compliance with safety standards and company policies.
  • Trained and mentored new staff on operational procedures and customer service best practices.
  • Implemented workflow improvements that enhanced team efficiency and productivity.
  • Resolved customer inquiries and complaints effectively, promoting a positive service experience.
  • Collaborated with management to develop strategies for improving overall store performance.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food preparation, production, and plating for quality control.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.

Stay at Home Mother

Self
01.2014 - 02.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Passionate about learning and committed to continual improvement.

Education

High School Diploma -

Anderson Co. High
Lawrenceburg, KY
01-2006

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Complex Problem-solving
  • Inventory control
  • Processes and procedures
  • Public speaking
  • Conflict resolution
  • Financial management
  • Payroll processing
  • Task delegation
  • Documentation and reporting
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Effective communication
  • Active listening
  • Organizational skills
  • Reliability
  • Professionalism

Timeline

Supervisor of Poor Relief

Dale Popp- Jeffersonville Township Trustee
03.2019 - Current

Shift Lead

McAllister's Deli
07.2016 - 02.2019

Stay at Home Mother

Self
01.2014 - 02.2016

High School Diploma -

Anderson Co. High

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Brianna Wheatley