Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brianne Trethewey

Mishawaka

Summary

Experienced Juvenile Probation Officer adept at working with juveniles, families and outside resources to develop and implement effective probation plans. Talent for building productive relationships that gets results. Encouraged offenders to rise above obstacles and accept life's challenges. Extensive training in motivational interviewing techniques. Criminal justice professional well-educated on state and federal laws, court procedures and underlying social issues that contribute to crime.

Overview

4
4
years of professional experience

Work History

Probation Officer

Juvenile Justice Center
06.2022 - 08.2023
  • Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
  • Conducted investigations into violations and other allegations.
  • Built relationships with defendants and offenders, assessing living conditions and case background information.
  • Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
  • Maintained organized offender records and documentation in compliance with department and legal standards.
  • Wrote progress reports and testified under oath at court hearings.
  • Evaluated people on probation to determine best course of rehabilitation.
  • Adhered to legal requirements by performing office, home and employment visits.
  • Determined appropriate supervision levels by conducting risk and needs assessments.
  • Supervised offenders to reduce risk to community.
  • Researched each case thoroughly to strengthen case outcomes.
  • Initiated crisis intervention by following official crisis communication plans and training.
  • Wrote pre-disposition, preliminary inquiries, and petition for modification reports.
  • Maintained compliance with all legal statutes, policies and procedures.
  • Conducted client needs assessments based on presented issues as well as social and restorative justice models of care.

Barista

The Electric Brew
06.2021 - 01.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Used POS system to accurately enter orders and process payments.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Packaged bagels, muffins and other food items for customer purchase.

Front End Supervisor

Martins Supermarkets
06.2020 - 05.2021
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Medical Audit Clerk

OSMC
06.2020 - 08.2020
  • Uploaded patient charts and sent them to coordinating doctors

Customer Service Representative

David's Bridal
07.2019 - 01.2020
  • Assessed customer needs and upsold products and services to maximize sales.Informed customers about billing procedures, processed payments and provided payment option setup assistance.Set up and activated customer accounts.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Fielded customer complaints and queries, fast-tracking them for problem resolution.Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Bachelor of Arts - Criminal Justice

Bethel University
Mishawaka, IN
05.2022

Associate of Arts - Deaf Studies

Bethel University
Mishawaka, IN
05.2022

Skills

  • Opening and closing procedures
  • Customer outreach
  • Conversationally fluent in American Sign Language
  • Listening skills
  • Cash transactions
  • Effective planning
  • Conflict management
  • Juvenile Probation
  • Writing
  • Court Report Documentation
  • Urinalysis Testing
  • Case Management
  • Noncompliance Management
  • Time Management
  • Field Supervision
  • Report Writing
  • Criminal Law
  • Active Listening
  • Court Testimony
  • Risk Assessments
  • Critical Thinking
  • Problem-Solving Expertise
  • MS Office Proficiency

Languages

American Sign Langauge
Limited Working

Timeline

Probation Officer

Juvenile Justice Center
06.2022 - 08.2023

Barista

The Electric Brew
06.2021 - 01.2022

Front End Supervisor

Martins Supermarkets
06.2020 - 05.2021

Medical Audit Clerk

OSMC
06.2020 - 08.2020

Customer Service Representative

David's Bridal
07.2019 - 01.2020

Bachelor of Arts - Criminal Justice

Bethel University

Associate of Arts - Deaf Studies

Bethel University

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Brianne Trethewey